Getting a New Phone Number for Your Business

Getting a new phone number for an Australian business usually means one of three things: a second published number with its own job, a fresh contact point for a new venture, or the first real number after years of using a personal handset. All three are the same published purchase — an inbound 1300, 1800 or Phoneword number on a plan from $10 per month — and none of them requires touching whatever phone setup you already answer on.

Pick the job before the digits

A number with its own job: a campaign line, a support line, a second brand. The published Call Tracking Numbers add-on ($5 per month) exists to show which ads and campaigns drive your calls.
A fresh contact point: one clean number for a new venture, chosen from the available listing rather than inherited from anything else.
The first business number: the moment customers should stop reaching a personal handset. The signup flow asks for the answering point — the number the service will connect to — so the business number and the personal phone stay separate things.

Getting the new number

Search available 1300/1800 Phonewords by word or last six digits and shortlist two or three — availability moves, and a specific number is not guaranteed until sign-up confirms it. Compare the plans on the pricing page; a word adds a component from $40 per month with availability and desirability affecting the price. Sign up with the answering point ready, and let the terms and conditions govern the purchase.

A quick note on what "new" costs

Because a new number is additive, its cost is clean to read: the plan fee from $10 per month, the call charges per that plan's fixed-line and mobile rates, and — only if the number spells a word — the component from $40 per month. There is no published setup fee line on the pricing page, and no published migration cost, because migration is not part of this flow. That clean shape is one of the quiet advantages of choosing a new number over reworking an old arrangement.

The honest boundary: this page does not cover replacing numbers

If "new" means replacing a number customers already have — old signs, old invoices — that is a transition question the published pages here do not describe: no porting conditions, no old-number behaviour, no migration steps are published, and this page will not invent them. What is published is adding a new number through the flow above. For anything involving a number you already hold, ask the team on 1300 327 934 during standard business hours (AEST).

Related reading: new phone number for business, a new phone number, or the 1300 numbers overview.

New number questions

When does a business need a second number?

When a distinct job needs a distinct contact point — a campaign you want to measure, a support line with a different caller arrangement. The published add-on and rate tables are what make the decision checkable.

Can I keep my old number and add a new one?

Adding a new inbound number is the published flow on this page. What happens to an existing number is not published here — ask the team about your specific arrangement before committing.

How much does a new number cost?

Plans start at $10 per month for 1300 and 1800; a Phoneword word adds a component from $40 per month, priced on availability and desirability and confirmed at sign-up.

How long until the new number is live?

No activation timeframe is published, so this page will not invent one. Ask the team on 1300 327 934 for current timing when you sign up.