1300 numbers, 1800 numbers & Phonewords
Pricing
Compare 1300 and 1800 plans from $10 per month ex GST, or bundle a Phoneword from $40 with the $39 Cap plan — $79 per month, plus a $50 setup.
- Plans from $10 per month ex GST
- No lock-in on standard plans
- Phonewords from $40 per month
Flagship bundle
A Phoneword spells out your business name on the keypad, so customers only have to remember a word. Pair the Phoneword licence with the Cap39 plan and your number works as hard as your marketing. Here's what the flagship setup breaks down into:
$79 per month, all-in
Phoneword (from $40/mo) + Cap39 plan ($39/mo), ex GST. Plus a one-off $50 setup, subject to number selection and availability. The Phoneword licence runs on a 12-month rolling contract.
The word: from $40/mo
A premium memorable number priced on the desirability and availability of the word — we confirm the exact number and price before you connect.
The plan: Cap39, $39/mo
250 Fixed Line minutes plus 100 Mobile minutes every month, then low per-minute rates. Callers pay a local call rate on 1300, and nothing at all on 1800.
What's included
Cap39 is built for businesses that answer most of their calls on a landline but still want mobile coverage. Every month you get:
250 Fixed Line minutes
Incoming calls from Australian fixed lines, included in your monthly fee.
100 Mobile minutes
Incoming calls from mobiles, included — the calls that usually cost the most.
Per-second billing after that
Once the included value is used, the monthly fee is the only charge until it resets — then 10c/min to fixed lines and 30c/min to mobiles, billed per second.
$50 bundle
Expecting a handful of calls rather than hundreds? Pair the same Phoneword (from $40/mo) with the Prepaid plan at $10/mo and your total is $50 per month ex GST plus the $50 setup. The Prepaid plan includes $5 call credit and is prepaid only — you never wear an overage, and you can step up to Cap39 when call volume grows.
1300 plans
Shared-cost numbers — callers pay a local call rate, you pay the per-minute rate. Every plan below is month-to-month with no lock-in.
| Plan | Monthly Fee | Fixed Line | Mobile | Includes | |
|---|---|---|---|---|---|
| 1300 Prepaid | $10/mo | 12c/min | 32c/min | $5 call credit — Prepaid Only | Order now |
| 1300 Light | $15/mo | 12c/min | 32c/min | $5 call credit | Order now |
| 1300 Cap39 — Most Popular | $39/mo | 10c/min | 30c/min | 250 Fixed Line mins + 100 Mobile mins | Order now |
| 1300 Fixed Cap39 | $39/mo | 15c/min | 35c/min | 500 Fixed Line mins | Order now |
| 1300 Mobile Cap39 | $39/mo | 12c/min | 30c/min | 250 Mobile mins | Order now |
| 1300 Cap79 | $79/mo | 7c/min | 25c/min | 750 Fixed Line mins + 300 Mobile mins | Order now |
| 1300 High Volume | $99/mo | 5c/min | 16c/min | $99 call credit | Order now |
1800 plans
Toll-free numbers — callers pay nothing, you pay the per-minute rate. Ideal for customer service and support lines. Every plan below is month-to-month with no lock-in.
| Plan | Monthly Fee | Fixed Line | Mobile | Includes | |
|---|---|---|---|---|---|
| 1800 Prepaid | $10/mo | 12c/min | 32c/min | $5 call credit — Prepaid Only | Order now |
| 1800 Light | $15/mo | 12c/min | 32c/min | $5 call credit | Order now |
| 1800 Cap39 — Most Popular | $39/mo | 10c/min | 30c/min | 250 Fixed Line mins + 100 Mobile mins | Order now |
| 1800 Fixed Cap39 | $39/mo | 15c/min | 35c/min | 500 Fixed Line mins | Order now |
| 1800 Mobile Cap39 | $39/mo | 12c/min | 30c/min | 250 Mobile mins | Order now |
| 1800 Cap79 | $79/mo | 7c/min | 25c/min | 750 Fixed Line mins + 300 Mobile mins | Order now |
| 1800 High Volume | $99/mo | 5c/min | 16c/min | $99 call credit | Order now |
All pricing is ex GST. Call rates are per minute, calculated on a per-second basis. With Cap plans, the monthly fee is the only charge until the included value is used, then per-minute rates apply.
Phonewords
Turn your number into a brand — pick a word that spells your business name. From $40 per month plus a $50 setup, subject to number selection and availability, on a 12-month rolling contract. Phonewords are priced on the desirability and availability of the word — we'll check your chosen word and confirm the exact number and price before you connect.
Add-on services
| Service | Price | What it does |
|---|---|---|
| Call Tracking Numbers | $5/mo | See which ads and campaigns drive your calls. |
| IVR Keypress Menu | $35/mo | Auto-attendant menu that routes callers by keypress. |
| Postcode Prompter | $250/mo | Route callers by the postcode they dial in from. |
You can add these during sign-up or change them later from your online console.
Contracts & terms
- Standard 1300 and 1800 plans are month-to-month with no lock-in.
- Premium numbers (Phonewords and Smart numbers, from $40 per month) run on a 12-month rolling contract with a $50 setup.
- All pricing is ex GST. Call rates are per minute, billed per second.
- Prepaid plans include $5 call credit; with Cap plans the monthly fee is the only charge until the included value is used.
Plans are subject to our Terms & Conditions. Read the Critical Information Summary before choosing a plan.
Questions
What happens when my included minutes run out?
Nothing breaks — with Cap plans the monthly fee is the only charge until the included value is used. After that, per-minute rates apply, billed per second: on Cap39, 10c/min to fixed lines and 30c/min to mobiles.
How does the $50 setup work?
The $50 setup is a one-off charge that applies to Phonewords and other premium numbers. It is subject to number selection and availability, and we confirm the exact number and price with you before connecting anything.
Am I locked into a contract?
Standard 1300 and 1800 plans are month-to-month with no lock-in. Premium numbers — Phonewords and Smart numbers, from $40 per month — run on a 12-month rolling contract.
Do the prices include GST?
No — all pricing on this page is ex GST.
Which plan should I start on?
Most businesses start with the flagship bundle: a Phoneword from $40/mo plus Cap39 at $39/mo ($79/mo total). If you expect only a few calls, the $50/mo bundle with the Prepaid plan keeps costs down, and you can upgrade to Cap39 at any time.
START WITH THE RIGHT NUMBER
Find your number, lock your plan
Search available Phonewords, or start on a standard plan from $10 per month. Call 1300 327 934 and we will help you choose.