Privacy Policy

Under current legislation, we are required to provide you with our Privacy Policy. We encourage you to read this, to ensure you are aware of how we protect the personal information you provide to us.

Simple Telecom Pty Ltd (ABN 65 130 130 942) is a service and product based business offering telecommunications products, internet and web hosting products and online software services. You can contact us by emailing privacy@simpletelecom.com.au.

At Simple Telecom Pty Ltd we aim to provide you with the best possible service and, in doing so, we are committed to protecting your personal information.

What information do we collect?

We may collect the following types of personal information:

Name and contact details (address, phone number, email address)
Business information relevant to your account
Payment and billing information
Call records and usage data
Correspondence and communications with us

How we use your information

We use your personal information to:

Provide and manage your telecommunications services
Process billing and payments
Respond to your enquiries and provide customer support
Improve our products and services
Comply with legal and regulatory obligations

Website analytics and cookies

We measure how our website is used with first-party, anonymous analytics hosted on our own infrastructure. These measurements use no third-party advertising trackers and are not shared with advertising networks. We record anonymous, randomly generated visitor and session identifiers, the pages you view, the referring site (such as a search engine) and campaign parameters in the link you arrived from (for example utm_source), so we can understand which content is useful. These identifiers cannot be used to identify you and we do not combine them with your account details. When you complete a signup, a one-time random token generated in your browser links your website visit to the account creation so we can measure how well the signup process works; the token itself is not stored by us and cannot be linked back to you except through the account you created.

Disclosure of information

We may disclose your personal information to:

Our employees and contractors who need the information to perform their duties
Service providers who assist us in delivering our services
Regulatory bodies as required by law
Other parties with your consent

Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our security measures include physical, electronic and procedural safeguards.

Access and correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate information. Please contact us to make such a request.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

Last updated: August 2026