New Phone Number for Business
A new business number means choosing a 1300, 1800 or Phoneword, checking availability and connecting it to a phone you use. Here is the flow.
When a business needs a new number
A new phone number usually enters the picture at one of four moments: launching, rebranding, separating business calls from a personal handset, or adding a dedicated line for a campaign or location. All four are the same purchase decision underneath — one new published number, answered on a phone you already use.
The types available here are 1300 numbers (shared cost), 1800 numbers (free for Australian callers, business pays call charges) and Phonewords (a word on the keypad, from $40 per month). The new phone number for business overview walks through the decision.
Choosing the new number
Start with the caller. If removing every cost barrier matters — support lines, service businesses competing on responsiveness — an 1800 number does that in the stated Australian context. If sharing the cost with callers suits the call volume, choose 1300. If the number itself should carry the brand, look at Phonewords.
Then check availability. Find a Number searches available 1300/1800 Phonewords; nothing is reserved until confirmed through sign-up, and Phoneword pricing varies with the word's desirability and availability.
Finally, pick the plan. Published 1300 and 1800 plans start at $10 per month — the pricing page holds the current fee and call-rate tables.
Launching the new number
Sign-up asks for the number the service will connect to, so have the answering phone ready. After that, the launch work is publication: put the new number on the website, email signatures, listings and signage, and expect a transition period where the old and new numbers both circulate if one is being replaced.
If the new number is an addition — a second line for a campaign — the same flow applies, and additional phone numbers covers that use specifically. Read the current terms and conditions before purchasing.
New number questions
Can I have more than one business number?
The products are per-number, so additional numbers follow the same flow — choose, check availability, pick a plan. Campaign or tracking uses are covered in the additional-numbers page.
What does a new number cost?
Published 1300 and 1800 plans start at $10 per month; Phonewords start from $40 per month, priced on desirability and availability. Call rates depend on the plan.
Can I pick the digits or word?
You can search available options with Find a Number. Availability is confirmed through sign-up — a search result is not a reservation.
How long does setup take?
No activation timeframe is published on this site, so none can be quoted here. If timing matters, confirm with the team on 1300 327 934.
Where do calls to the new number go?
To the phone you nominate during sign-up as the connection number.
New business numbers
Get your new business number
Search available 1300, 1800 and Phoneword numbers, or contact the team for help choosing.