Best Way To Get Phone Numbers

The most direct way to get phone numbers for an Australian business is a four-step process: choose the number type, search what is available, pick a published plan, and connect the number to the line or service that answers your calls. Nothing in that sequence requires guessing at availability or committing to a number before it is confirmed. 1300 Easy Dial offers 1300 numbers, 1800 numbers and Phonewords, and the steps below work across all three.

Step 1: Choose the number type

The three inbound options do different jobs:

1300 number: a shared-cost business number. Callers pay a local call rate; the business pays the per-minute rate on its plan.
1800 number: free for customers to call in the stated Australian 1800-number context, with the business paying the call charges.
Phoneword: a 13, 1300 or 1800 number that spells a word on the keypad. Pricing starts from $40 per month, with availability and desirability affecting the price.

If you are unsure which way to go, the decision usually comes down to who pays for the call and whether the number itself needs to spell a word.

Step 2: Search availability before you plan around a number

Availability is not guaranteed for any specific number, so search before committing. The Find a Number tool searches available 1300/1800 Phonewords. It does not promise that a particular word will be available or available at a particular price — the exact number and price are confirmed with you before anything is connected.

Step 3: Pick a published plan

Published 1300 and 1800 plans are $10, $15, $39, $79 and $99 per month, ex GST, and standard plans are month-to-month with no lock-in. The plans differ in included call value and per-minute rates, so compare the current pricing tables rather than working from an estimate. For Phonewords, the word licence starts from $40 per month on top of the plan decision.

Step 4: Connect the number to an answer point

When you sign up, the flow asks for the number the service will connect to — the line or service that actually takes the calls. That is the detail that makes the number live for your business. This page does not establish routing or device specifics beyond that; if your setup is unusual, contact the team before signing up.

What not to skip

Availability: never print or advertise a number before its availability and price are confirmed.
Terms: review the applicable terms and conditions before purchasing; standard 1300/1800 plans are month-to-month, while premium numbers carry different commercial terms.
Costs: published pricing is ex GST, and call rates are per minute billed per second. The pricing page is the source for exact rates.

Best way to get phone numbers questions

What do I need before I start?

Know roughly which number type suits your business, and know the number the service will connect to — the signup flow asks for it. The rest, including the exact number, is confirmed through the search and connection process.

How much does it cost to get a number?

Published 1300 and 1800 plans start at $10 per month, ex GST. Phonewords start from $40 per month, with availability and desirability affecting the price.

Can I choose the exact number?

You can search for the number you want using Find a Number, which covers available 1300/1800 Phonewords. Availability of a specific number is not guaranteed until it is confirmed and connected.

Is there a lock-in contract?

Standard 1300 and 1800 plans are month-to-month with no lock-in. Premium numbers such as Phonewords carry different commercial terms, which are set out on the pricing page.

Where does the fuller decision process live?

For the end-to-end decision, see the business phone number guide, or the published 1300 number steps if you have already settled on a 1300 number.