A New Phone Number for Your Business
Getting a new business phone number means three choices — type, availability and plan. The published path on this site, step by step, without promises.
A new phone number is three decisions made in order: which type of number, which specific number is available, and which plan carries it. On this site the published choices are 1300 numbers, 1800 numbers and Phonewords — inbound business numbers on plans from $10 per month. This page lays out the path and names the two things it cannot promise: a specific number, and a setup timeframe.
Decision 1: the type of number
The type sets what a caller pays, so start there. A 1300 number is a shared-cost business number — the caller pays a local call cost and the business pays the remainder. An 1800 number is free for callers in the stated Australian 1800-number context, with the business paying the call charges. A Phoneword uses a 13, 1300 or 1800 base to spell a word on the keypad, from $40 per month. If the choice is not obvious, the business number overview compares the categories.
Decision 2: the specific number
Availability is the gate you cannot decide from a price list. The Find a Number search lists available 1300 and 1800 Phonewords — search the word or the last six digits you have in mind, without the prefix. A result shows the current available listing; it is not a reservation, and the exact number and price are confirmed with the team before connection.
Decision 3: the plan
Published 1300 and 1800 plans sit at $10, $15, $39, $79 and $99 per month, each with its own call-rate table on the pricing page. The signup flow then asks for the number the service will connect to, so have the answering point ready when you sign up.
What this page cannot promise
- A specific number: availability changes; only the team's confirmation at connection settles it.
- A setup timeframe: no activation timeframe is published on the current pages — ask the team for current timing.
- Porting an existing number: transfer arrangements are not covered by the published pages here; raise it with the team via contact us before assuming it.
Related reading: getting a new phone number, choosing a phone number online, or the 1300 numbers overview.
New phone number questions
What does a new business number cost?
1300 and 1800 plans start at $10 per month and Phonewords from $40 per month, plus each plan's published call rates. The full plan and rate table is on the pricing page.
How do I know my new number is free to take?
Search it on Find a Number. The result shows the current available listing, and the team confirms the exact number before connection — availability is not promised in advance.
Can I replace my old number with a new one?
The published pages here cover buying a new number; they do not describe transferring an existing number. Raise any transfer with the team directly before deciding.
How soon will the new number take calls?
No activation timeframe is published on the current pages. Contact the team for current timing, then sign up with your answering point ready.
Starting fresh
Line up the new number your business will use
Search available 1300 and 1800 Phonewords, or talk to the team about your setup.