Complaint Handling Process — 1300 Easy Dial
Complaint Handling Process — 1300 Easy Dial provides Australian businesses with 1300 numbers, 1800 numbers and Phonewords to boost brand recognition and driv.
How to make a complaint
If you are unhappy with a 1300 Easy Dial service, invoice, interaction or outcome, contact us and explain what happened. We will review the issue and work with you toward a fair and practical response.
You can contact our team by phone on 1300 327 934 or by email at info@1300easydial.com.au. Include your name, business, contact details, service or account reference, and the outcome you are seeking. Do not include passwords or payment-card details.
What happens next
We will acknowledge your complaint, review the relevant information, and contact you if we need more detail. We will explain the outcome and any next steps available. If someone is acting for you, let us know so we can record the authorisation appropriately.
If you need help communicating with us or need information in an alternative format, tell our team when you contact us. We will keep complaint information limited to what is needed to investigate and respond.
Escalation
If we cannot resolve your complaint directly, ask our team about the next available escalation option. Keep your correspondence and any reference number so the matter can be followed up efficiently.