Best Way to Get Business Number Setup

The practical way to set up a business number is to decide who pays for the call, choose the number, pick a published plan and connect the service to the phone you answer. Published plans start at $10 per month, ex GST, and standard 1300 and 1800 plans are month-to-month with no lock-in. No activation timeframe is published on this site, so none can be quoted here.

The steps below cover each decision in order, including the contract difference between standard and premium numbers.

Step 1: decide who pays for the call

This is the choice that shapes everything else. On a 1300 number the caller pays a local call rate and the business pays the remainder — a shared-cost arrangement. On an 1800 number the caller pays nothing in the stated Australian 1800-number context and the business pays the call charges. The 1300 numbers and 1800 numbers overviews explain both categories.

Step 2: choose the number

Decide between a standard numeric number and a Phoneword that spells a word on the keypad. Find a Number searches available 1300/1800 Phonewords. A search result is not a reservation — availability is confirmed before you connect, and desirability and availability affect Phoneword pricing, which starts from $40 per month.

Step 3: pick the plan and connect

Published 1300 and 1800 plans run across the $10, $15, $39, $79 and $99 monthly tiers, with per-minute call rates billed per second. The current fee and rate tables are on the pricing page. Standard plans are month-to-month with no lock-in; premium numbers such as Phonewords run on a 12-month rolling contract with a $50 setup, subject to number selection and availability.

To connect, the sign-up flow asks for the number the service will answer on, so have that phone ready before you start.

What this page does not cover

Activation timing: no activation timeframe is published on this site. Confirm timing with the team on 1300 327 934 if it matters.
Porting an existing number: current porting arrangements are not documented here — ask the team to confirm before relying on a transfer.
Technical requirements: beyond the number the service connects to, this page does not establish hardware or device requirements.

Business number setup questions

What do I need ready before signing up?

The number the service will connect to — the phone you will answer calls on — and a chosen plan. Searching Find a Number beforehand helps if you want a Phoneword.

How long does setup take?

No activation timeframe is published on this site, so none can be quoted here. Ask the team when you sign up if timing matters.

What does setup cost?

Standard 1300 and 1800 plans start at $10 per month, ex GST, month-to-month with no lock-in. Premium numbers such as Phonewords carry a $50 setup, subject to number selection and availability, on a 12-month rolling contract. Full tables are on the pricing page.

Can I keep my existing number?

Porting arrangements are not documented on this page, so no porting outcome can be stated here. Confirm current porting arrangements with the team.

Where can I read more?

The best way to get a business phone number guide covers the full process. Related pages cover the cost of getting a business number and how to get a business number features.