Setting Up a Business Phone Line — the Number Way
Not a phone-line service — this site sets up inbound numbers answered on the line you already have. See the line-versus-number difference and the setup steps.
"Set up a phone line" usually means ordering a physical line from a carrier — and that is not what this site does. The honest scope: 1300 Easy Dial sets up inbound business numbers — 1300, 1800 or a Phoneword — which ride on top of the answering point you already answer on, on plans starting at $10 per month. For a physical line, a carrier is the right stop.
Line versus number, plainly
- A line is the physical service the carrier rents you: copper, fibre or wireless, with a number attached to it.
- An inbound number is a published contact point with no physical existence: customers dial it, and the calls land on the answering point you nominate at sign-up.
- What that means practically: you can add a business number without touching your existing phone arrangement, and change the answering arrangements later without changing the number your customers know.
Two lines of thinking before you start
First, the answering point is the decision that shapes everything else, because it is the one thing the sign-up form actually asks about. Decide which phone rings before you look at numbers, and the rest of the setup becomes mechanical. Second, the caller arrangement is a promise to your customers, not just a price line: a shared-cost 1300 tells callers the call is normal business; a caller-free 1800 tells them the business carries it. Both are legitimate; picking one deliberately is what separates a setup from an accident.
Setting up the number, in published steps
Before: decide the answering point (the signup flow asks for the number the service will connect to) and the caller arrangement — shared cost on 1300, or caller-free in the stated Australian 1800-number context on 1800.
During: search available 1300/1800 Phonewords by word or last six digits, confirm the number during sign-up, and choose a plan from the pricing page — 1300 and 1800 plans from $10 per month; a Phoneword word from $40 per month with availability and desirability affecting the price.
After: read the terms and conditions and publish the number consistently — website, quotes, signage — so the one contact point is the only one customers see.
What setup does not include
No hardware arrives, because none is sold. No activation timeframe is published, so none is promised here — ask the team on 1300 327 934 for current timing. And the published call-management options beyond the answering point are the three add-ons (Call Tracking Numbers, an IVR Keypress Menu and a Postcode Prompter), each listed on the pricing page.
Related reading: the create a business number pillar or land line phones and business number options.
Phone line setup questions
Do I need to cancel my current line first?
The published pages describe adding an inbound number answered on the point you nominate; they say nothing about cancelling existing services, and this page will not guess. Keep both arrangements until you have asked the team.
Can the number be my only business phone?
The number is the published contact point; the answering point is where calls land. The pages do not publish a full phone-service replacement, so treat it as the front door rather than the whole house.
How long does setup take?
The published pages state no activation timeframe. Ask the team on 1300 327 934 when you sign up for current timing.
What does setting up cost?
Published 1300 and 1800 plans start at $10 per month; Phonewords start from $40 per month with availability and desirability affecting the price. The pricing page holds the current tables.
Setting up
Set up your business contact point
Search available 1300 and 1800 Phonewords, or compare the published plans first.