Set Up a Phone Number
Setting up a business phone number means choosing a 1300, 1800 or Phoneword, picking a plan from $10 per month and connecting it to the phone you use now.
What setting up a business phone number involves
Setting up a business phone number with 1300 Easy Dial comes down to three decisions: the number you want, the plan it sits on, and the phone it answers on. The available number types are 1300 numbers, 1800 numbers and Phonewords — a 13, 1300 or 1800 number that spells a word on the telephone keypad.
You do not need new hardware. During sign-up you give the number the service will connect to, and calls to your new number are answered on that existing phone.
- Pick the number type: shared-cost 1300, toll-free-style 1800 (free for Australian callers, business pays call charges), or a Phoneword for a word-based number.
- Check availability: use Find a Number to search available 1300/1800 Phonewords. Availability is not promised for a specific word.
- Choose a plan: published 1300 and 1800 plans start at $10 per month; Phoneword pricing starts from $40 per month.
- Nominate the answering phone: the sign-up flow asks for the number the service will connect to.
Choosing the number before you set it up
Start with the caller's experience. A 1300 number is a shared-cost business number, so callers pay a local call rate. An 1800 number is free for customers to call in the stated Australian 1800-number context, while the business pays the call charges. A Phoneword is chosen for memorability — it spells a word connected to your brand, such as a service or business name.
Because desirable words are limited, search before you commit. The Find a Number search shows currently available 1300/1800 Phonewords; the team can also help on 1300 327 934 if you want to talk through options first.
Choosing the plan
The pricing page lists the published monthly fees and call-rate tables. The 1300 and 1800 plan tables run from $10 per month upward, and Phonewords start from $40 per month, with the desirability and availability of the word affecting the price. Compare the monthly fee and the per-minute call rates together, because both appear on your bill.
Optional add-ons listed on the pricing page include Call Tracking Numbers ($5 per month) for seeing which ads and campaigns drive calls, an IVR Keypress Menu ($35 per month) that routes callers by keypress, and a Postcode Prompter ($250 per month) that routes callers by the postcode they dial in from. You can add these during sign-up or later.
Connecting the number to your phone
The sign-up flow asks which number the service will connect to — this is the phone that rings when customers dial your new number. Have it ready before you start so the setup is a single pass. Once the plan and connection number are confirmed, calls to the new number are answered on the phone you nominated.
This page does not promise an activation timeframe, because none is published here. If timing matters for a launch or campaign, confirm current timeframes with the team on 1300 327 934 or through contact us.
Set-up questions
What do I need before starting sign-up?
A chosen number (or a shortlist from the Find a Number search), the plan you want from the pricing page, and the phone number the service will connect to.
Do I need a new phone line?
No. The sign-up flow asks for the number the service will connect to, and calls are answered on that existing phone.
How much does it cost to set up?
Published 1300 and 1800 plans start at $10 per month and Phonewords start from $40 per month. Phoneword pricing varies with availability and desirability, so check the current pricing page.
Can I set up an 1800 number the same way?
Yes. The flow is the same; see setting up an 1800 number for the 1800-specific considerations, such as the business paying the call charges.
Can I change the plan after sign-up?
Add-ons can be added during sign-up or changed later, and the pricing page is the source for current plan fees. For anything not covered on the published pages, ask the team directly.
Set up your number
Get a business number in place
Search available 1300, 1800 and Phoneword numbers, or speak with the team about the right plan for your call volume.