Phone a Number
Giving customers a number to phone is what an inbound business number is for — one 1300, 1800 or Phoneword contact, answered on the phone you connect it to.
A number built to be phoned
When you want customers to phone you, the number you publish decides how easy that is. The products here — a 1300 number, an 1800 number or a Phoneword — are inbound business numbers: one published contact point that callers dial directly, answered on the phone you connect the service to during sign-up.
The caller's experience is ordinary dialling: they enter the number and your phone rings. What varies between the types is the cost split:
- 1300: shared cost — the caller pays a local call rate, the business pays the per-minute remainder. Plans start at $10 per month.
- 1800: free for the caller in the stated Australian 1800-number context; the business pays the call charges.
- Phoneword: a word on the keypad — easier to recall and read out — priced from $40 per month.
Being easy to phone is more than the digits
Three things make a number genuinely easy to phone: it stays the same across every channel, it costs the caller as little as your business model allows, and it is answered. The first two are properties of the number — one published contact, and the caller-cost choice above. The third is operational: the number delivers calls to whichever phone you connected, so publish a number only when something answers it.
If you want callers to reach the right place once they dial, the published add-ons do specific jobs: an IVR Keypress Menu ($35 per month) routes callers by keypress, and a Postcode Prompter ($250 per month) routes by the postcode they dial in from. Call Tracking Numbers ($5 per month) show which ads and campaigns drive the calls. See the pricing page for what each does.
Getting a number to be phoned on
Search availability first with Find a Number — a specific number is not guaranteed — then compare plans and sign up with the phone number the service will connect to. The 1300 numbers overview is the category starting point, and the team on 1300 327 934 can help you shortlist.
Phone-a-number questions
What number should I tell customers to phone?
A published inbound business number — 1300 or 1800 — rather than a personal handset number. The type depends on whether you share the call cost with callers or absorb it.
Is there a cost to the caller?
On a 1300 number, yes — a local call rate. On an 1800 number, callers pay nothing in the stated Australian context.
Which phone rings when someone dials it?
Whichever phone you nominated during sign-up as the number the service connects to.
Can callers press keys to reach a department?
The published add-on for that is the IVR Keypress Menu ($35 per month), which routes callers by keypress.
How do I know a number is available?
Search Find a Number for the 1300/1800 Phoneword pool; final availability is confirmed through sign-up.
A number customers can phone
Get the number customers phone
Search available 1300, 1800 and Phoneword numbers, or contact the team for help choosing.