Business Number and Call Answering
No human answering service is published here — see the 1300, 1800 and Phoneword options from $10 a month and the automated call-handling add-ons that are.
A business phone number and an answering service are two different purchases, and it is worth being plain about which one this site sells. 1300 Easy Dial publishes the number — a 1300 number, 1800 number or Phoneword on plans from $10 per month — plus a small set of automated call-handling add-ons. It does not publish a human answering or virtual-receptionist service: the answering, in the published arrangement, happens at the answering point you nominate at signup. If the query is "number plus someone to answer it", the number half is here and the someone is not.
What answering looks like in the published products
Three pieces. First, the answering point: the signup flow asks for the number the service will connect to — the phone your calls reach. Second, the optional IVR Keypress Menu ($35 per month), published as an auto-attendant menu that routes callers by keypress — the automated front door many businesses picture when they say "answering". Third, the optional Postcode Prompter ($250 per month), which routes callers by the postcode they dial in from. None of these is a person, and none is included in a plan automatically; each is an add-on at its published price.
The number half of the pair
- 1300 number: a shared-cost business number. Public plans start at $10 per month.
- 1800 number: free for customers to call in the stated Australian 1800-number context, with the business paying the call charges. Plans also start at $10 per month.
- Phoneword: a 13, 1300 or 1800 number that spells a word on the keypad, from $40 per month with availability and desirability affecting the price.
Published plan tiers run at $10, $15, $39, $79 and $99 per month, each with its own call-rate table on the pricing page. Prices are in Australian dollars and include GST. Call Tracking Numbers ($5 per month) round out the published add-ons if attribution — which ads drive calls — matters to you.
If you need humans answering
Then the answering half is a separate arrangement with a separate provider, and whether a third-party reception service can sit behind one of these numbers is exactly the kind of arrangement this site's published material does not establish. Do not assume it from this page; ask the team on 1300 327 934 or info@1300easydial.com.au before purchasing, with the specifics of the service you have in mind. The published facts end at the answering point; what answers there is yours to arrange or confirm.
Number and answering questions
Does 1300 Easy Dial provide an answering service?
No human answering or virtual-receptionist service appears in the published products. What is published: inbound numbers, plans, and automated add-ons — an IVR Keypress Menu ($35/month) that routes callers by keypress and a Postcode Prompter ($250/month) that routes by postcode.
What happens to calls my business misses?
The published material does not describe voicemail, message-taking or overflow handling, so no claim is made here. Where your calls land is set by the answering point nominated at signup; what happens there is that phone service's behaviour.
Can an answering service receive my 1300 number's calls?
Whether a third-party answering service can be the nominated answering point is not established in the published material. Confirm the arrangement with the team before purchasing.
What does the number plus add-ons cost?
Plans run from $10 to $99 per month per the pricing page; the IVR Keypress Menu is $35 per month, Postcode Prompter $250 per month and Call Tracking Numbers $5 per month, each optional and separately priced. Prices include GST.
Related reading: business phone number options and setting up your business phone.
Number + answering
Get the number, then decide how it is answered
Search available 1300 and 1800 Phonewords, or talk the call-handling options through with the team.