Business From Phone
What happens when a customer calls your business from a phone: the 1300 shared-cost split, the 1800 free-call arrangement and the plan rates behind each.
When a customer rings your business from their phone, the number you publish decides who pays at dial time. On a 1300 number the cost is shared: the caller pays a local call rate and the business pays the per-minute rate under its plan. On an 1800 number the caller pays nothing in the stated Australian 1800-number context, and the business carries the call charges. Both are offered by 1300 Easy Dial, with published plans starting at $10 per month.
The call-cost facts, in one place:
- Caller on a 1300 number: pays a local call rate; the number is shared-cost.
- Caller on an 1800 number: pays nothing, in the stated Australian 1800-number context.
- Business on either number: pays the plan fee plus per-minute call charges, which differ by plan and by whether the call arrives from a fixed line or a mobile.
- Plans: published 1300 and 1800 plans are $10, $15, $39, $79 and $99 per month, ex GST.
- Contracts: standard plans are month-to-month, with no lock-in.
The caller's side of the call
From the caller's phone, dialling your published number is an ordinary call — the difference is the charge. A 1300 number is the shared-cost arrangement: the caller contributes a local call rate and the business pays the rest. An 1800 number removes the caller's charge entirely in the stated Australian 1800-number context, which is why it is the arrangement used where the call should carry no cost barrier. Neither arrangement promises the caller anything about how the call is handled once it connects; both are payment arrangements.
The business's side of the call
The business pays the plan fee plus the call charges. Call rates are per minute, billed per second, and each plan lists separate rates for fixed-line callers and mobile callers. As a worked example from the published table, the Cap39 plan includes 250 fixed-line minutes and 100 mobile minutes, then applies 10c/min to fixed lines and 30c/min to mobiles once that included value is used. Every other plan has its own numbers, so compare the rows on the pricing page rather than estimating from this example.
Choosing the arrangement that suits your callers
Start from who should carry the cost of an ordinary enquiry. If callers should pay a token local rate and the business takes most of the cost, the 1300 arrangement does that. If callers should pay nothing, the 1800 arrangement does that instead. If the number itself should spell a word, a Phoneword can sit on either base, subject to availability — Find a Number searches what is currently listed. The business number overview sets out the full comparison.
Where the calls arrive
Whichever arrangement you choose, the signup flow asks for the number the service will connect to, and that answer point is what gets recorded. What this page does not establish is anything beyond that — device behaviour, routing rules or coverage — because those arrangements are not published here. If a specific setup needs confirming, ask the team via the contact page.
Related reading: business calls, business phone options, or the 1300 numbers and 1800 numbers pages.
Business calls from a phone: questions
What does a caller pay when they ring a 1300 number?
A local call rate, under the shared-cost arrangement. The business pays the per-minute rate under its plan.
Does the caller pay anything on an 1800 number?
No, in the stated Australian 1800-number context. The caller pays nothing and the business carries the call charges under its plan.
Does it matter if the caller is on a mobile?
For the business's rate, yes: each published plan lists separate per-minute rates for fixed-line callers and mobile callers, billed per second. On Cap39, for example, calls cost the business 10c/min from fixed lines and 30c/min from mobiles after the included minutes are used. This page makes no qualification about what the caller's own carrier charges.
How much does the business pay?
The plan fee plus call charges. Published plans run $10, $15, $39, $79 and $99 per month, ex GST, each with its own included value and rate table on the pricing page.
Which arrangement should I choose?
Decide who should pay at dial time: shared cost on a 1300 number, free for the caller on an 1800 number. The pricing page carries the plan detail for each.
Who pays on the call
Set up the caller arrangement that fits
Search available 1300 and 1800 numbers, or compare the published plans behind each arrangement.