The Business Phone Contact Point
What a business phone contact needs to do — be findable, cheap to call and answered. How the published 1300, 1800 and Phoneword options deliver each part.
A business phone contact has three jobs: be findable, be cheap enough to call, and be answered. The published products on this site — 1300 numbers, 1800 numbers and Phonewords — are built around exactly those jobs, on plans from $10 per month. This page walks the three jobs and the choices behind each.
Job 1: findable — one number, everywhere
The contact point works when it is the same everywhere: site, ads, signage, listings. A single inbound number does that job by design — it is not tied to a phone line or a handset, and the signup flow asks for the answering point it connects to. A Phoneword strengthens findability further: the digits spell your category or name, so the contact detail doubles as the message. Word limits are 6 letters on 1300 and 1800 bases, 4 on 13.
Job 2: cheap to call — the arrangement you pick
- 1300: shared cost — callers pay a local call rate and the business pays the remainder.
- 1800: free for callers in the stated Australian 1800-number context; the business pays the call charges.
Neither is ranked above the other in the published material; the fit is to your callers and the role the contact point plays.
Job 3: answered — the connection and the add-ons
The number connects to the answering point you nominate at signup — the published pages make no claims about what happens beyond it. Within the published product, three call-handling add-ons shape the answering experience at their listed purposes: Call Tracking Numbers ($5/month) shows which ads and campaigns drive calls; an IVR Keypress Menu ($35/month) routes callers by keypress; a Postcode Prompter ($250/month) routes callers by the postcode they dial in from. Service terms are governed by the terms and conditions.
Related reading: business call services, business numbers and answering services, or a phone number for the office.
Business phone contact questions
What should a business use as its phone contact?
A published inbound number — 1300 for shared cost or 1800 free for callers in the Australian context — connected to your answering point, published identically everywhere.
Can the contact number say the business name?
Yes — a Phoneword spells a word on the keypad within the format limits, from $40 per month subject to availability. Search the word first.
How do callers reach the right department?
The published mechanism is the IVR Keypress Menu add-on at $35 per month — an auto-attendant that routes callers by keypress.
What does a business contact number cost?
Plans start at $10 per month plus per-plan call rates; word numbers start from $40 per month. Full tables and add-on prices are on the pricing page.
The contact point
Set up the contact number customers use
Search available numbers, or compare the published plans first.