Business Call Service Options

A business call service, in the sense this site can honestly support, is an inbound number customers dial plus the published options that shape what happens when it rings. 1300 Easy Dial publishes 1300 numbers, 1800 numbers and Phonewords on plans from $10 per month, with three listed add-ons for call handling. What it does not publish is an answering service or call centre — the calls go to the connection point your business nominates at sign-up.

The number is the service's foundation

Everything else sits on the number you choose, and the choice is mostly about caller cost:

1300

Shared-cost inbound

Callers pay a local call cost and the business pays the remainder. Plans start at $10 per month.

1800

Free for callers

Callers pay nothing in the stated Australian 1800-number context; the business pays the call charges.

Phoneword

A word that answers first

A 13, 1300 or 1800 number spelling a word on the keypad, from $40 per month.

The published call-handling add-ons

Three add-ons are listed on the pricing page, described here only at their published purpose:

Call Tracking Numbers — $5 per month: see which ads and campaigns drive your calls.
IVR Keypress Menu — $35 per month: an auto-attendant menu that routes callers by keypress.
Postcode Prompter — $250 per month: route callers by the postcode they dial in from.

Add-ons can be selected during sign-up or changed later from the online console, per the pricing page. If your idea of a call service includes features beyond these, check the current pricing page first — it is the authoritative list of what is offered.

What a business call service is not, here

Some queries use "business call service" to mean a staffed answering service, a call centre, or outbound calling. Those are not published products on this site. The signup flow asks for the number the service will connect to — your business supplies that answering point — and the published pages do not describe staffed answering, outbound campaigns or device requirements beyond that step. If you need those specifics confirmed, the team can answer questions via contact us.

Business call service questions

What counts as a business call service on this site?

An inbound 1300, 1800 or Phoneword number on a published plan, plus the three listed add-ons: Call Tracking Numbers, an IVR Keypress Menu and a Postcode Prompter.

Do calls get answered for me?

That is not a published feature here. Calls connect to the answering point your business nominates during signup; the published pages do not describe a staffed answering service.

Can callers choose a department?

The published way to do that is the IVR Keypress Menu add-on at $35 per month, described on the pricing page as an auto-attendant menu that routes callers by keypress.

How much does the service cost?

1300 and 1800 plans start at $10 per month and Phonewords from $40 per month, plus each plan's published call rates. Add-ons are priced separately on the pricing page.