Business Calls — Where They Land and What They Cost

Every business call has three moving parts: the number the customer dials, the cost of the call, and the phone that answers it. What 1300 Easy Dial publishes addresses all three: a choice of inbound numbers — 1300, 1800 and Phonewords — a published caller arrangement for each, and a signup flow that asks for the number the service will connect to, which is where the calls land.

Part 1: the number customers dial

A dedicated inbound number keeps business calls separate from any personal line and gives you one contact point to publish everywhere. A Phoneword goes further and spells a word on the keypad — 1300 327 934 spells 1300 EASY DIAL — so the number itself carries the business. Search available 1300/1800 Phonewords to see what is listed.

Part 2: what the call costs, and who pays

1300 number: shared cost — the caller pays a local call cost and the business pays the remainder.
1800 number: free for customers to call in the stated Australian 1800-number context; the business pays the call charges.
Plans: published 1300 and 1800 plans start at $10 per month, each with its own per-minute rate table on the pricing page.

Part 3: how calls are handled

The answering point you nominate at sign-up decides which phone receives the calls. Beyond that step, the published call-management options are the three add-ons on the pricing page: Call Tracking Numbers ($5 per month, to see which ads and campaigns drive your calls), an IVR Keypress Menu ($35 per month, an auto-attendant that routes callers by keypress) and a Postcode Prompter ($250 per month, which routes callers by the postcode they dial in from).

An honest boundary: the published pages do not describe answering services, receptionists or after-hours handling, so this page does not either — those are separate products from separate providers if you need them.

What the published pages do not cover about calls

Two gaps worth naming, because business-call searches often assume them. After-hours handling — voicemail, announcements, call-backs outside business hours — is not described in the published material, so this page will not suggest a setup. And there is no published answering-service or receptionist layer: calls reach the answering point you nominate, and what happens on that phone is your arrangement. For anything beyond the three add-ons, ask the team directly rather than assuming a feature exists.

Making business calls work for the business

Publish the number consistently so customers always dial the same digits; choose the caller arrangement that matches the relationship you want; and revisit the plan against real call volume once the number has been live for a while. Related reading: the business number pillar, business calling, or telephone numbers for customer service.

Business call questions

What do I need to take business calls properly?

At minimum: a published number customers dial, a caller arrangement you have chosen, and an answering point nominated at sign-up. The three add-ons above are the published call-management options beyond that.

Can calls be routed to different people?

The published option is the IVR Keypress Menu add-on ($35 per month), an auto-attendant that routes callers by keypress. The pages do not describe other routing setups, so ask the team about anything more specific.

Can I see which ads generate the calls?

The published way is the Call Tracking Numbers add-on at $5 per month, described on the pricing page as showing which ads and campaigns drive your calls.

Does an inbound number make more calls arrive?

The published material describes costs and arrangements, not outcomes — no number guarantees more calls. Choose on caller cost and memorability, both of which are published facts.