How to Get a Business Number with Features

Getting a business number with features takes two decisions in sequence: the number itself, and the plan or add-ons that carry the features. On 1300 Easy Dial the published path is search, plan, sign up — and the features that exist are the ones listed on the pricing page. This page walks the path and separates what is genuinely published from what older advertisements implied.

Step 1: choose the number type

The type decides the caller experience, and the features begin here — with cost positioning:

1300: shared cost. The caller pays a local call cost and the business pays the remainder. Plans start at $10 per month.
1800: free for callers in the stated Australian 1800-number context; the business pays the call charges.
Phoneword: a 13, 1300 or 1800 number spelling a word on the keypad — the number itself works as a branding feature. From $40 per month.

Step 2: search what is actually available

Use Find a Number to search available 1300 and 1800 Phonewords — the published hint is the last six digits of the number or the word you have in mind, without the prefix. Results show the current available listing; the team confirms the exact number before connection, so treat availability as confirmed only at that point.

Step 3: pick the plan and add-ons

Published 1300 and 1800 plans sit at $10, $15, $39, $79 and $99 per month, each with its own call-rate table and inclusion set — the Cap plans, for example, list included minute allowances. On top of the plan, three call-handling add-ons are published:

Call Tracking Numbers — $5 per month: see which ads and campaigns drive your calls.
IVR Keypress Menu — $35 per month: an auto-attendant menu that routes callers by keypress.
Postcode Prompter — $250 per month: route callers by the postcode they dial in from.

Add-ons can be selected during sign-up or changed later from the online console, per the pricing page.

A note on "features" claims

Older marketing copy around business numbers lists broad feature bundles — recording, voicemail-to-email, reporting and similar. Those inclusions are not reconciled on the current pricing page, so this page does not promise them. The pricing page is the authoritative feature list: if a capability is not shown there or on the linked product pages, confirm it with the team via contact us rather than assuming it. Service terms are governed by the terms and conditions.

Getting a business number with features: questions

Which features are included with a plan?

The published inclusions are shown per plan on the pricing page — monthly fee, call rates and listed allowances or credit. Add-ons are priced separately: Call Tracking Numbers, an IVR Keypress Menu and a Postcode Prompter.

Can I route callers to different departments?

The published mechanism is the IVR Keypress Menu add-on at $35 per month, described as an auto-attendant menu that routes callers by keypress.

Can I see where my calls come from?

The published tool for campaign attribution is Call Tracking Numbers at $5 per month — see which ads and campaigns drive your calls. The Postcode Prompter at $250 per month routes callers by the postcode they dial in from.

How long does setup take?

No activation timeframe is published on the current pages. The team can confirm current timing if you contact us before signing up.