Virtual Office Phone Number
Virtual office phone number options for Australian businesses: how published 1300, 1800 and Phoneword products work, and which services are not established.
A virtual office phone number is a published business line that is not tied to one desk or premises. The published products at 1300 Easy Dial are 1300 numbers, 1800 numbers and Phonewords, with public plans starting at $10 per month. This page answers the query through those published products — and states plainly what is not established here: virtual-mobile numbers, SMS services and live receptionist services are not among the published claims.
The facts at a glance
- Published products: 1300 numbers, 1800 numbers and Phonewords (Smart numbers).
- Public 1300 and 1800 plans are $10, $15, $39, $79 and $99 per month; standard plans are month-to-month with no lock-in.
- Phonewords start from $40 per month, with availability and desirability affecting the price.
- The signup flow asks for the number the service will connect to.
- Call-handling add-ons: IVR Keypress Menu ($35 per month) and Postcode Prompter ($250 per month).
- All pricing is ex GST.
How the published products fit a virtual-office setup
The published model is straightforward: the business buys an inbound number, and the signup flow asks for the number the service will connect to — the answer point the calls should arrive on. Because the published number stays the same wherever the business operates, it can be used on signage, vehicles and advertising while the answer point is the line the business actually picks up. A 1300 number shares the call cost with callers, an 1800 number is free for callers in the stated Australian context, and a Phoneword can spell a word on a 13, 1300 or 1800 number. The related overview is on virtual numbers for business.
Call handling with published add-ons
Two add-ons are published for handling calls without a receptionist. IVR Keypress Menu ($35 per month) is an auto-attendant menu that routes callers by keypress, so one published number can present options such as sales or support. Postcode Prompter ($250 per month) routes callers by the postcode they dial in from, which suits businesses serving several areas from one number. Both are described only by their published purpose and can be added during sign-up or later from the online console, according to the pricing page.
What is not established on this page
Virtual-office searches often expect services this site does not publish. To be plain about the limits: this page does not establish virtual-mobile numbers, SMS or texting services on the number, temporary or free numbers, or a live receptionist or answering service. Legacy copy that mentions voicemail-to-email, call recording or SMS notifications is not reconciled by the published facts, so those inclusions are not claimed here. If your virtual-office setup depends on any of those services, confirm availability with the team through the contact page before purchasing.
What it costs
Public 1300 and 1800 plans are $10, $15, $39, $79 and $99 per month, and standard plans are month-to-month with no lock-in. Phonewords start from $40 per month, with the price of a particular word depending on its availability and desirability; premium numbers carry their own setup and contract terms, published on the pricing page. Current call rates and inclusions are on that page as well — this page does not calculate them.
Virtual office phone number: questions and answers
Is a 1300 number a virtual office number?
It is a published business inbound number that connects to an answer point nominated during signup, which is the published mechanism this site offers. The published products are 1300 numbers, 1800 numbers and Phonewords.
Can I receive SMS on a virtual number?
No SMS service is established on this page. The published products are voice inbound numbers — 1300, 1800 and Phonewords — and their published add-ons.
Is there a receptionist or answering service?
A live receptionist service is not established here. The published call-handling add-ons are IVR Keypress Menu ($35 per month), an auto-attendant menu that routes callers by keypress, and Postcode Prompter ($250 per month), which routes callers by the postcode they dial in from.
What does a virtual office phone number cost?
Public 1300 and 1800 plans start at $10 per month. Phonewords start from $40 per month, with availability and desirability affecting the price. All pricing is ex GST; see the pricing page for current rates.
Related pages
For related reading, see Virtual Number Australia and Virtual Australia Number.
One number, any answer point
Set up a published business number
Search available 1300 and 1800 Phonewords, or review the published plans and call-handling add-ons.