Virtual Number Australia
A virtual Australian business number is a 1300, 1800 or Phoneword contact that answers on the phone you already use. See how it works and what it costs.
What a virtual number is in Australia
A virtual number is a business contact number that is not tied to one physical phone line. Callers dial the one published number, and the calls are answered on whatever phone you connect the service to — your existing landline or mobile. You do not install new hardware or take on a second handset.
At 1300 Easy Dial, virtual numbers for Australian businesses are the inbound number types already offered here: 1300 numbers, 1800 numbers and Phonewords. During sign-up you provide the number the service will connect to, and that is where your calls are answered.
- One published contact: customers call a single business number while you answer on the phone you already use.
- Number types: 1300 (shared cost), 1800 (free for Australian callers to dial, with the business paying call charges) and Phonewords, which spell a word on the telephone keypad.
- Plans: published 1300 and 1800 plans start at $10 per month; Phoneword pricing starts from $40 per month.
- Availability: not guaranteed for any specific number. Use Find a Number to search available options.
How the virtual setup works
The number itself lives with the carrier, not with your handset. When a customer dials it, the call is delivered to the connection number you nominated during sign-up. Because the published number is separate from the answering phone, you can keep the same contact details on signs, vehicles and your website regardless of which phone answers on a given day.
This is also why a virtual number suits businesses that change phones often. Upgrading a handset, working from a different location or adding a staff member does not change what customers dial. The virtual numbers for business overview covers this use in more detail.
What this page does not cover: 1300 Easy Dial's published products are inbound voice numbers. If you are looking for a service that sends and receives text messages on a separate mobile number, that capability is not established by the published information here, and you should confirm requirements with the team before signing up.
Choosing between 1300, 1800 and a Phoneword
The caller's cost is the main practical difference. A 1300 number is a shared-cost number: callers pay a local call rate and the business pays the remainder. An 1800 number is free for Australian callers to dial; the business pays the call charges. Phonewords use the keypad to spell a word — for example a brand or service name — and can be built on a 13, 1300 or 1800 number.
Monthly cost is published on the pricing page. The 1300 and 1800 plan tables start at $10 per month, and Phoneword pricing starts from $40 per month, with the desirability and availability of the word affecting the price. Review the plan fee and the call-rate table together, because the two make up different parts of the bill.
Getting a virtual number set up
The sign-up flow asks which number the service will connect to, so have that ready. You then choose your number — either by searching availability yourself through Find a Number or by talking through options with the team on 1300 327 934. Once the plan and connection number are in place, calls to your new number are answered on the phone you nominated.
Before committing, read the current terms and conditions. They govern the service rather than any summary on a marketing page.
Virtual number questions
Is a virtual number a mobile number?
No. The virtual numbers offered here are 1300, 1800 and Phoneword business numbers that answer on an existing phone you nominate. They are not separate mobile SIMs or handsets.
Do I need a new phone to use one?
No. The sign-up flow asks for the number the service will connect to, and calls to your virtual number are answered on that existing phone.
How much does a virtual business number cost?
Published 1300 and 1800 plans start at $10 per month and Phoneword pricing starts from $40 per month. Call rates depend on the plan, so check the current tables on the pricing page rather than estimating.
Can I pick the exact number I want?
You can search available 1300/1800 Phonewords with Find a Number. Availability is not guaranteed for a specific word or number, and Phoneword pricing varies with desirability and availability.
Can callers dial it free of charge?
Only with an 1800 number, and only in the stated Australian 1800-number context: callers pay nothing and the business pays the call charges. A 1300 number is shared cost, so callers pay a local call rate.
Get a virtual business number
Choose a number customers remember
Search available 1300, 1800 and Phoneword numbers or talk with the team about connecting one to your existing phone.