Business Telephone Numbers

The words have aged but the idea has not: a business telephone number is the number customers dial to reach your business. What has changed is the choice behind it. With 1300 Easy Dial the published options are 1300 numbers, 1800 numbers and Phonewords — plans start at $10 per month — and around the number sit three published call-handling add-ons and an answering point you nominate at signup. The telephone itself, in the sense of the phone that answers, remains yours.

The number side of the telephone service

1300 number: a shared-cost business number. Public plans start at $10 per month.
1800 number: free for customers to call in the stated Australian 1800-number context, with the business paying the call charges. Plans also start at $10 per month.
Phoneword: a 13, 1300 or 1800 number that spells a word on the telephone keypad, from $40 per month with availability and desirability affecting the price.

Published plan tiers run at $10, $15, $39, $79 and $99 per month, each with its own call-rate table on the pricing page — the tables set separate rates for landline-originated and mobile-originated calls. Prices are in Australian dollars and include GST.

The system that can sit around it

A business telephone number plus a plan is the core; three optional services are listed alongside it for handling the calls that arrive. An IVR Keypress Menu ($35 per month) is an auto-attendant that routes callers by keypress. A Postcode Prompter ($250 per month) routes callers by the postcode they dial in from. Call Tracking Numbers ($5 per month) show which ads and campaigns drive your calls. Each is an optional extra at its published price — listed, not bundled. Beyond these, no PBX, integration or device capability is described in the published material, so treat anything more elaborate as a question for the team on 1300 327 934.

Where the calls land

The signup flow asks for the number the service will connect to. That answering point — an existing line or phone your business runs — is the "telephone" half of the arrangement, and it is the one configuration detail the published flow requires. Nothing about the number changes the phone it rings on: the two remain separate services, which is precisely what lets the published number stay stable while how you answer evolves.

Choosing the prefix

Caller cost is the first fork — shared-cost 1300 or caller-free 1800 in the Australian context. Memorability is the second — whether the six digits after the prefix should spell a word, which is what a Phoneword provides for advertising-heavy businesses. Search the word early at Find a Number; availability is not guaranteed, and desirable words are priced higher.

Telephone number questions

Is a business telephone number the same as a business phone number?

Yes — the words are interchangeable; "telephone number" is simply the older phrasing. The published options are the same either way: 1300 numbers, 1800 numbers and Phonewords.

Can callers reach an 1800 number free?

An 1800 number is presented as free for customers to call in the stated Australian 1800-number context, with the business paying the call charges. The published material makes no claims about calling from outside Australia.

What call-handling options are published?

Three add-ons: an IVR Keypress Menu ($35/month) that routes callers by keypress, a Postcode Prompter ($250/month) that routes callers by postcode, and Call Tracking Numbers ($5/month) to see which ads and campaigns drive your calls.

What does the telephone service cost?

Published 1300 and 1800 plans run from $10 to $99 per month with per-plan call-rate tables on the pricing page. Phoneword pricing starts from $40 per month. Prices include GST.