Set Up a Virtual Phone Number
Setting up a "virtual" phone number here means an inbound 1300, 1800 or Phoneword connected to your answering point — plans from $10 per month. Here is the flow.
Setting up a "virtual" phone number on this site means setting up an inbound business number: 1300 numbers (shared cost, plans from $10 per month), 1800 numbers (free for callers in the stated Australian 1800-number context; the business pays call charges) or a Phoneword (a 13, 1300 or 1800 number spelling a word on the keypad, from $40 per month). Virtual-mobile and SMS-number services are not part of the published range, so that variant of the query is not answerable here.
The setup flow
- Choose the type: 1300 for shared caller cost, 1800 for caller-free in the stated Australian context, a Phoneword if the number should spell a word.
- Check availability: search available 1300/1800 Phonewords — availability is not guaranteed for any specific word.
- Compare plans: plan fees and per-minute call-rate tables are published on the pricing page.
- Nominate the answering point: the signup flow asks for the number the service will connect to — where your calls land.
- Read the terms: the current terms and conditions govern the service.
Where the "virtual" part actually lives
In published terms, the virtual-like property is separation: one stable published number that customers dial, with the answering point you nominate receiving the calls. That is all the published pages establish — no apps, devices or mobile-specific behaviour are claimed here. If your decision hinges on those details, contact the team on 1300 327 934 before signing up.
Related reading: set up a phone number, create a virtual phone number or the create a business number pillar.
Virtual number setup — questions
What do I need to set up a number?
A chosen number type, an answering point (the number the service will connect to) and a plan from the published pricing tables. That is what the signup flow asks for.
Can I set up a virtual mobile or SMS number?
Not here. The published products are 1300 numbers, 1800 numbers and Phonewords; virtual-mobile and SMS-number services are not part of the published range.
How long does setup take?
No activation timeframe is published, because no durable guarantee is available. Ask the team for current timing if you are working to a launch date.
What does setup cost?
1300 and 1800 plans start at $10 per month; Phonewords from $40 per month with availability and desirability affecting a specific word's price. Call rates differ per plan.
Can I change the answering point later?
No procedure for changing the connection after signup is published on this page. Contact the team to confirm what is possible for your service.
Related reading: virtual office phone, get a virtual number or the 1300 numbers hub.
Set up your number
Set up a number that reaches you
Search available 1300 and 1800 Phonewords, or compare the published plans first.