Getting a New Virtual Number
A new virtual business number starts with a choice of 1300, 1800 or Phoneword from $10 a month — what a new number setup involves and what is not offered.
A new virtual number for your business — the kind that gives you a fresh published contact point separate from the phones behind it — starts here with a choice of three published products: a 1300 number, an 1800 number or a Phoneword, on plans from $10 per month. The signup flow asks for the answering point the new number will connect to. What it does not offer, plainly: virtual-mobile, SMS, temporary or free numbers are not part of the published range, so those variants of "new virtual number" cannot be answered by this site.
When a new number is the right move
Three moments usually prompt the search: a new business publishing its first contact point; a rebrand where the old number carries the wrong name; and a separation — business calls standing apart from personal or internal lines. In each case the published products do the same job: one inbound number, customers dialling it, calls landing on the answering point you nominate. What the published material does not establish is moving an existing number over (a porting arrangement) — if keeping the old digits matters, ask the team on 1300 327 934 before comparing anything else.
The three options, briefly
- 1300 number: a shared-cost business number. Public plans start at $10 per month.
- 1800 number: free for customers to call in the stated Australian 1800-number context, with the business paying the call charges. Plans also start at $10 per month.
- Phoneword: a 13, 1300 or 1800 number that spells a word on the keypad, from $40 per month with availability and desirability affecting the price.
Published plan tiers run at $10, $15, $39, $79 and $99 per month, each with its own call-rate table on the pricing page. Prices are in Australian dollars and include GST.
Setting up the new number
Choose the prefix by caller cost, then — if the number should spell a word — search it at Find a Number to see what is listed, with each result's displayed price or "price on request". Availability is not guaranteed for a specific word, so have alternatives. Then sign up with your answering point ready: the flow asks for the number the service will connect to. No activation timeframe is published on this site, so treat timing as a question for the team rather than a promise.
New virtual number questions
Is a new 1300 number a virtual number?
The published pages describe 1300 and 1800 numbers as inbound business numbers connected to an answering point you nominate at signup; they do not use "virtual" as a product term. The practical features people mean by virtual — a separate published contact number — are what the published products describe.
Can I get a new virtual mobile number here?
No. Virtual-mobile, SMS, temporary and free-number services are not part of the published product range, so this site cannot answer for them.
Can I move my old number instead of getting a new one?
Porting arrangements are not established in this site's approved material, so no promise is made here. Ask the team directly about your existing number.
What does a new number cost?
Published 1300 and 1800 plans run from $10 to $99 per month with per-plan call-rate tables on the pricing page. Phoneword pricing starts from $40 per month, with availability and desirability affecting each word's price.
Related reading: new phone numbers for business, getting a virtual number and virtual phone numbers for business.
New number
Start the new number properly
Search available 1300 and 1800 Phonewords, or compare the published plans before you commit.