Setting Up an 1800 Number for Your Business

Setting up an 1800 number comes down to three published decisions: the number itself, the plan it sits on, and the answering point your calls reach. On the caller side the arrangement is fixed — an 1800 number is free for customers to call in the stated Australian 1800-number context, and the business pays the call charges, with public plans starting at $10 per month.

What follows is the setup process as the published pages describe it — with the honest note that they do not state an activation timeframe.

Step 1: Choose the number

Search available 1300/1800 Phonewords by word or by the last six digits — the prefix is not needed. The results show what is currently available; a specific number is not guaranteed until it is confirmed. If you want the number to spell a word, that is a Phoneword: up to six letters on an 1800 base, priced from $40 per month with availability and desirability affecting the price.

Step 2: Choose the plan

Published 1800 plans run across $10, $15, $39, $79 and $99 per month, each with its own fixed-line and mobile call rates and included value. Because the business pays the call charges on an 1800 number, the per-minute rates deserve as much attention as the monthly fee. The pricing page holds the current tables.

Step 3: Nominate the answering point

The signup flow asks for the number the service will connect to — the answering point your calls reach. Have that detail ready before you start. The published pages do not go further into routing or device behaviour, so if your setup is unusual, ask the team on 1300 327 934 before signing up.

Step 4: Read the terms

Service terms, billing and cancellation obligations are published on the terms and conditions page and govern the service — read them before committing rather than relying on a summary.

What is not stated

Two things this page will not invent. The published pages do not state an activation timeframe, so no "ready in days" promise appears here — ask the team for current timing. And the setup steps above do not include feature configuration, because which call features are included in which plan is not reconciled in the published material; the pricing page's add-ons (Call Tracking Numbers at $5 per month, an IVR Keypress Menu at $35 per month, a Postcode Prompter at $250 per month) are the published call-management options.

For the broader process, see the create a business number guide or the how to get a 1300 number in Australia walkthrough.

Setting up an 1800 number: questions

How long does it take to set up an 1800 number?

The published pages do not state an activation timeframe, so this page will not invent one. Ask the team on 1300 327 934 when you sign up for the current timing.

What do I need before starting sign-up?

The number you have chosen from the available listings and the answering point the service will connect to — the signup flow asks for that connection number. Comparing plans on the pricing page first also helps.

How much does an 1800 number cost per month?

Published 1800 plans start at $10 per month, with per-minute call rates that depend on the plan. Phoneword pricing starts from $40 per month if you choose a spelled word.

Do my customers pay anything to call?

No — on an 1800 number, callers pay nothing in the stated Australian 1800-number context. The business pays the call charges.