Set Up My Phone Number
What to have ready before you set up — the answer point, the plan, and a word shortlist if you want one. A readiness checklist for business numbers.
"Set up my phone number" goes smoothly when three things are settled before you start: where calls should land, which plan suits, and — if you want a word — a shortlist of candidates. One scope note first: the published products here are business inbound numbers (1300, 1800, Phonewords). Personal or residential numbers are not something this setup covers.
Bring these three
- Your answer point: the number your calls should arrive on. The signup flow asks for it directly — "the number the service will connect to" — and the application records it as configured.
- Your plan choice: published 1300 and 1800 plans run $10, $15, $39, $79 and $99 per month, each with its own fixed-line and mobile rates and, on Cap plans, included minute allowances. The pricing page holds the rows; the fee alone is never the whole cost.
- Your word shortlist: if the number should say something. Words map through the keypad (2 ABC through 9 WXYZ; 0 and 1 carry no letters) and run to six letters on a 1300 or 1800 base. Search candidates on Find a Number — a result is a snapshot, not a reservation.
Then the setup itself
Apply with your choices; the team confirms the exact number and price before the service is connected — word pricing starts from $40 per month with availability and desirability affecting the specific word. No activation timeframe is published; connection specifics are confirmed during the application. Billing and cancellation obligations sit in the terms and conditions.
Common setup surprises, headed off
The number you search is not held for you by searching. The first word on your shortlist may not be listed — that is what the shortlist is for. And the plan's monthly fee is not the total bill: caller devices and call rates complete it. None of these are obstacles; they are just the published shape of the process.
Related reading: setting up a business number, getting a new phone number, or the create a business number pillar.
Setup readiness questions
What is the first thing to decide?
The answer point — where calls land. It is the signup flow's central question, and it shapes which plan makes sense.
Do I need more than one word candidate?
It helps. Availability is a snapshot and first choices are not always listed; a shortlist with a variant spelling or a shorter word keeps the setup moving.
Can I set up a personal number here?
No. The published products are business inbound numbers — 1300, 1800 and Phonewords. Personal or residential numbers are not offered.
When does my setup actually go live?
This page does not publish an activation timeframe. The team confirms connection specifics when you apply.
Ready to set up
Bring three things and the setup is simple
Search your word, or compare the published plans first.