Receive Phone Number

Receiving calls on an Australian business number starts with connecting a published inbound number — a 1300, an 1800 or a Phoneword — to an answer point. During signup, 1300 Easy Dial asks for the number the service will connect to, and that is the published step. This page explains what is published about receiving calls, and it is equally clear about what is not: specific routing configurations, devices and coverage are not established here.

The facts at a glance

The signup flow asks for the number the service will connect to.
A 1300 number is a shared-cost business number: callers pay a local call rate and the business pays the per-minute rate.
An 1800 number is free for callers to dial in the stated Australian 1800-number context; the business pays the call charges.
Public 1300 and 1800 plans start at $10 per month. All pricing is ex GST.

What receiving calls on a 1300 or 1800 involves

A 1300 or 1800 number is not a second handset. It is a published number that customers dial, with the call arriving on the answer point the business nominates during signup. The distinction matters for how the business presents itself: the published number stays the same on signage, invoices and advertising, while the answer point is the line the business actually picks up. The category details are on 1300 numbers and 1800 numbers.

What the signup flow asks for

When a business signs up, the flow asks for the number the service will connect to. That is the published fact, and it is where this page stops: it does not establish which devices are supported, how calls are routed in specific configurations, or whether a particular setup suits a particular office. If the decision depends on those details, confirm them with the team through the contact page before purchasing.

Caller cost and plans

The caller's experience differs between the two number types. On a 1300 number, callers pay a local call rate and the business pays the per-minute rate — a shared cost. On an 1800 number, callers pay nothing in the stated Australian context and the business pays the call charges. Public plans for both start at $10 per month, with published plans at $10, $15, $39, $79 and $99 per month. Current call rates and inclusions are listed on the pricing page.

What is not established on this page

Legacy pages claimed call recording, voicemail-to-email, online reporting, SMS notifications and similar features as included with every number. The published facts on this site do not reconcile those inclusions, so this page does not establish them. What is published as optional add-ons are Call Tracking Numbers ($5 per month), IVR Keypress Menu ($35 per month) and Postcode Prompter ($250 per month), each described by its published purpose on the pricing page.

Receive phone number: questions and answers

How do I receive calls on a 1300 number?

Connect the number during signup and nominate the number the service will connect to. Beyond that published step, this page does not establish specific receiving configurations.

Can calls be diverted to my mobile?

The signup flow asks for the number the service will connect to. This page does not establish diversion or routing configurations, so confirm the detail with the team before purchasing if it matters to your setup.

What does it cost to receive calls?

Public 1300 and 1800 plans start at $10 per month, and call charges depend on the plan. Current per-minute rates and inclusions are on the pricing page. All pricing is ex GST.

Where can I search for a number to connect?

Use Find a Number to search available 1300/1800 Phonewords. A search result does not guarantee a particular word or price.

Related pages

For related reading, see Telephone Number Business, Australian Contact Number and Phone Number Activate.