The Phone Number for Your Business

There is a phone number for your business — the question is which shape of it fits how your customers reach you. The published options are 1300 numbers, 1800 numbers and Phonewords, on plans from $10 per month, and each suits a different working pattern. Rather than another feature list, here are three common business shapes and the facts that decide each choice.

Sole trader, answering on your own phone

The need: a business contact point without a second phone service. The published fit: a 1300 number in front of the phone you already answer. The signup flow asks for the number the service will connect to, so your existing line becomes the answering point, and the published material does not restrict that answering point to a landline. A 1300 number is presented as a shared-cost business number, with public plans starting at $10 per month — the economical entry into a published business number.

Trades and advertising-driven businesses

The need: a number people remember from a van, a sign or thirty seconds of radio. The published fit: a Phoneword — a 13, 1300 or 1800 number that spells a word on the keypad, priced from $40 per month. The honest caveats: availability is not guaranteed for a specific word, desirable words cost more, and the price sits alongside the plan rather than replacing it. Search the word at Find a Number before printing anything.

Retail and multi-site operations

The need: one stable public number across locations. The published fit: one inbound number — 1300 for shared cost, or 1800 if you want callers to reach you free in the stated Australian 1800-number context while the business pays the call charges. The boundary worth stating plainly: the published material does not establish multi-site routing arrangements; the signup flow's answering-point question is what is configured. Where geography should influence call handling, the listed Postcode Prompter add-on ($250 per month) is published as routing callers by the postcode they dial in from — an optional service to discuss with the team on 1300 327 934, not a plan inclusion.

The facts every scenario shares

Plans: published 1300 and 1800 tiers of $10, $15, $39, $79 and $99 per month, each with its own call-rate table (landline and mobile origins rate differently) on the pricing page.
Prices: Australian dollars, GST included.
Connection: the signup flow asks for the answering point — the existing number your calls will reach.
Boundaries: no mobile, SMS, temporary or personal numbers are published; porting arrangements are not established here — ask the team about your existing number.

Choosing for your business: questions

Which number type suits a one-person business?

Commonly a 1300 number: shared cost for callers, plans from $10 per month, and connection to the phone you already answer. If local advertising recall matters more than cost, a Phoneword from $40 per month is the alternative worth searching.

Should a shop use 1300 or 1800?

Decide by caller cost: 1300 is the shared-cost option; 1800 is free for callers in the stated Australian context with the business paying the call charges. Both start at $10 per month with the same tier structure.

Can each location have its own number?

The published material does not describe multi-number or multi-site arrangements. What is published is one inbound number connected to one answering point, plus the optional postcode-based routing add-on — anything more elaborate is a conversation with the team.

What will it cost my business per month?

Plan tiers run from $10 to $99 per month for 1300 and 1800, plus each plan's call rates; a Phoneword adds the number's own price from $40 per month. The pricing page holds the current tables.