Phone And Numbers
What a phone number is versus the phone that answers it — the published split between your inbound number and the answer point you connect it to.
"Phone and numbers" searches usually circle one distinction: the number customers dial versus the phone that rings. On this site that distinction is the whole published design — the inbound number (1300, 1800 or a word) is the stable contact point, and the signup flow asks for the number the service will connect to. The number is what you publish; the answer point is what you configure.
What the number does
- It is the published half: the digits on your website, signs and ads — the same string everywhere, chosen once.
- It sets the caller cost: 1300 shares the call cost (callers pay a local call cost; the business pays the remainder); 1800 is free for callers in the stated Australian 1800-number context.
- It can carry a word: up to six letters on a 1300 or 1800 base through the keypad mapping, from $40 per month with availability and desirability affecting the word.
What the answer point does
The signup flow records the number the service will connect to, and calls to your published number arrive there. This page makes no claims about devices, handsets or line types beyond that recorded connection — what answers the calls is your configuration, and the team can confirm specifics for your setup. Plans for the number run $10, $15, $39, $79 and $99 per month on the pricing page.
Why the split matters in practice
Because the number is separate from the answering side, one published contact point can outlast changes on the answering side without reprinting anything — that is the design's published shape, stated without promises about outcomes. Service terms sit in the terms and conditions, and no activation timeframe is published — connection specifics are confirmed with the team during the application.
Related reading: phone number business, 1300 telephone numbers, or the 1300 and 1800 numbers overview.
Phone and number questions
Is the number tied to one phone?
The published design separates them: the number is the contact point and the signup flow records the number the service will connect to. This page makes no further device claims.
What happens when a customer dials the number?
The call arrives at the answer point recorded at signup — the destination the application named as the number the service will connect to.
Does the number change if my answering setup changes?
This page does not publish reconfiguration mechanics. What is published is the split itself: the number is the contact point; the connection is recorded at signup. The team can confirm specifics.
What does the number cost?
The plan fee — from $10 per month — plus per-minute call charges under the plan's rate table, with word pricing from $40 per month if the number spells a word.
Number versus handset
The number is the contact point — the phone is your choice
Search available numbers, or compare the caller arrangements.