Office Phone Number Setup
Setting up an office phone number here means the published signup flow — search a number, pick a plan from $10, and nominate the number calls connect to.
Setup, on the published record, is short: search for the number, choose the plan, and complete signup — where the flow asks for the number the service will connect to. What the published pages do not give is a timeframe, so this page sets out the decisions to make before signup rather than promising how long the process takes.
- What to decide first: the caller-cost position — a shared-cost 1300 number or an 1800 number that is free for callers in the stated Australian context.
- What to search: if you want a word, Find a Number searches available 1300 and 1800 Phonewords. Availability is not promised for any specific word.
- What the plan costs: published plans start at $10 per month, with call rates and inclusions tabled on the pricing page. All pricing is ex GST.
- What signup asks for: the number the service will connect to. That is the connection point the published flow establishes.
- What is optional: the listed add-ons — Call Tracking Numbers, an IVR Keypress Menu, a Postcode Prompter — can be added during signup or changed later from the online console.
Before you start — three decisions
First, who pays for the call: a 1300 number shares the cost with callers, while an 1800 number removes the caller charge and puts call charges on the business. Second, the number itself — plain digits or a word. A word is a premium number priced from $40 per month on its desirability and availability, with a 12-month rolling contract and a $50 setup subject to number selection and availability, so it is worth searching shortlist variants before committing. Third, the plan: the five published tiers differ on monthly fee, included value and call rates, and the pricing page is the source to read for those details.
The setup steps
Search the number you want and check what the result shows. Choose the plan that matches the call pattern you expect, using the published tables rather than a guess. Then complete signup, nominating the number the service will connect to. If an add-on does a job you need, it can be switched on at signup or later — the console supports changing them afterwards.
What setup does not cover
Stated plainly. No activation or setup timeframe is published on the pages this site works from, and this page does not invent one — ask the team on 1300 327 934 if timing matters. Office hardware such as handsets or a phone system is not part of the published service: the products are the inbound number, its plan and the listed add-ons. And moving an existing number from another provider is a switching question — no porting process is published here, so that path starts with a direct conversation.
For the category overview, see office phone numbers. Related reading: office phone number activation and office phone numbers FAQ.
Setup questions
What information do I need before signing up?
The published flow asks for the number the service will connect to, plus your plan selection. If you want a Phoneword, a shortlist of candidate words makes the search step quicker.
How long does setup take?
No timeframe is published on the pages this page draws from, so there is no honest figure here. The team can answer timing questions directly.
Do I have to decide on add-ons now?
No. The pricing page notes that add-ons can be added during sign-up or changed later from the online console.
Does setup include configuring my phones or handsets?
The published pages describe the inbound number, its plan and the listed add-ons. Handsets, phone systems and device configuration are not part of what these pages document.
Set up your number
Run the setup steps for your office
Search available Phonewords and compare plans, or talk to the team before you sign up.