Office Phone Number Activation

Activation, on the published record, is three steps — choose the number, choose the plan, and connect it through signup. What is not published anywhere on the pages this site works from is a timeframe, so this page does not quote one. It sets out what each step involves, what the signup flow asks for, and what activation does not cover.

The numbers: a 1300 number as a shared-cost business number, an 1800 number that is free for callers in the stated Australian 1800-number context, and Phonewords that spell a word on a 13, 1300 or 1800 number.
Step one — choose: Find a Number searches available 1300 and 1800 Phonewords. Availability is not promised for any specific word.
Step two — plan: published 1300 and 1800 plans start at $10 per month, listed with call rates on the pricing page.
Step three — connect: the signup flow asks for the number the service will connect to, then the number is connected to that plan.
Add-ons: Call Tracking Numbers, an IVR Keypress Menu and a Postcode Prompter are published add-ons. They can be added during signup or changed later from the online console.

Step one — choose the number

A plain 1300 or 1800 number, or a word that spells something on the keypad. The search is the published way to check what is currently available: it shows available 1300 and 1800 Phonewords, and you can test variants on the spot. It does not hold a word for you — what it lists is a starting point for the conversation, and the exact number and price are confirmed before anything is connected.

Step two — choose the plan

The plan carries the monthly fee and the call rates. Published 1300 and 1800 plans run across five tiers, from $10 per month, and all pricing is ex GST. The practical comparison is fixed-line and mobile call rates plus whatever the plan includes, all tabled on the pricing page. Standard plans are month-to-month; premium numbers such as Phonewords carry different terms, which the pricing page states.

Step three — connect

The signup flow asks for the number the service will connect to. That is what the published record establishes about connection: the number you nominate at signup is the point the inbound service attaches to. It does not extend to routing rules, device setup or geographic coverage, and this page does not claim those.

What activation does not include

Stated plainly, so nothing is implied. This page does not establish an activation timeframe — if a timing commitment matters to your launch, ask the team on 1300 327 934. It also does not cover office hardware: the published service is the inbound number, its plan and the listed add-ons, not handsets or a phone system. And if you want to move an existing number rather than activate a new one, that is a switching question — no porting process is published on the pages this site works from.

For the category overview, see office phone numbers. Related reading: office phone numbers FAQ and 1300 number activation.

Activation questions

How long does activation take?

No activation timeframe is published on the pages this page draws from, so there is no honest figure to quote. The team on 1300 327 934 can answer timing questions directly.

Can I activate my existing number instead of a new one?

That is a switching or porting question, and no porting or switching process is published in the record this site works from. The honest route is to ask the team directly about the number you hold.

What does the signup flow ask for?

It asks for the number the service will connect to, along with your plan selection. Optional add-ons can be added during signup or later from the online console.

Do I need new handsets or hardware?

Handsets and phone systems are not part of what the published pages describe. The service is the inbound number, its plan and the published add-ons.

Can I add call tracking later?

Call Tracking Numbers is a published add-on, and the pricing page notes that add-ons can be added during sign-up or changed later from the online console.