Office Phone Numbers for Small Business

An office phone number for a small business is one published number the business answers, however small the office is. What is published here is the inbound side: 1300 numbers and 1800 numbers from $10 per month, or a Phoneword spelling the business name from $40 per month, plus three call-handling add-ons. No PBX, handsets or office hardware are published, and this page does not establish them.

What an office number does for a small business

One published contact point: the number on the website, quotes and signage stays constant as staff, premises or hours change, because it belongs to the business rather than to one person.
National reach: 1300 and 1800 are national inbound numbers, not tied to an area code. Callers pay a local call rate on 1300; on 1800 the call is free for them in the stated Australian context, with the business paying call charges.
A word instead of digits: a Phoneword can spell the business or trade on a 13, 1300 or 1800 number, subject to availability — no word is guaranteed.

Published add-ons for call handling

Three add-ons appear on the pricing page, described by their published purpose:

IVR Keypress Menu — $35 per month: an auto-attendant menu that routes callers by keypress.
Postcode Prompter — $250 per month: routes callers by the postcode they dial in from.
Call Tracking Numbers — $5 per month: shows which ads and campaigns drive calls.

For most small offices the keypress menu is the published way to direct callers without a receptionist; what it does beyond routing by keypress is not established here. Add-ons can be selected at sign-up or changed later from the online console.

Costs for a small business

Published 1300 and 1800 plans are $10, $15, $39, $79 and $99 per month, all ex GST, month-to-month with no lock-in. The Phoneword component starts from $40 per month with availability and desirability affecting the figure. Current fees, included minutes and call rates are on the pricing page, and the terms and conditions govern the service.

What is not established here

Plainly: no desk handsets, no PBX or VoIP hardware, no internal extension numbering and no geographic office numbers are published on this site. 1300 and 1800 are national inbound numbers. If a small business needs those components, this page cannot confirm them — ask the team directly. Related reading: office phone numbers, office phone number providers, or office phone number pricing.

Office number questions

Do I need to buy new office hardware?

No hardware requirement is published. Sign-up asks for the number the service will connect to; anything beyond that step is not established on this page and can be confirmed with the team.

Can callers choose a department?

The published mechanism is the IVR Keypress Menu at $35 per month, which routes callers by keypress. The Postcode Prompter at $250 per month routes by the caller's postcode.

Can I get a number with my local area code?

No geographic numbers are published. 1300 and 1800 are national inbound numbers, so the office number is not area-code specific.

What does an office number cost a small business?

From $10 per month ex GST on a standard plan, or from $40 per month with a Phoneword, plus add-ons at $5, $35 or $250 per month if you need them.