Comparing Office Phone Number Providers Honestly

A ranking of office phone number providers would be dishonest coming from anyone with something to sell — including this site. What can be done honestly is state what 1300 Easy Dial actually publishes for office-type setups, and give you the comparison questions that work for any provider, here or elsewhere.

What this site publishes for an office

Inbound numbers: a shared-cost 1300 or caller-free 1800 number — or a word — as the published contact point, on plans from $10 per month.
The answering point: the signup flow asks for the number the service will connect to; calls land wherever the office nominates.
Call handling via add-ons: Call Tracking Numbers ($5 per month, to see which ads and campaigns drive your calls), an IVR Keypress Menu ($35 per month, an auto-attendant that routes callers by keypress) and a Postcode Prompter ($250 per month, routing by the caller's postcode).

What it does not publish is an office telephone system — handsets, extensions and internal transfers are equipment territory, and no page here describes them.

Four questions that compare any provider

What exactly is monthly? Ask for plan fees and per-minute rates in writing — this site's are on the pricing page. What happens after the call arrives? Published answering-point step, published add-ons, or vague? What do the terms say? Licence, billing and cancellation — this site's are in the terms and conditions. What is not included? A provider who names their gaps (as the paragraphs above do) is easier to trust than one who implies everything is covered.

Reading an office offer in sixty seconds

Most provider offers can be sorted quickly into their parts. Find the monthly plan fee, then the call rates — fixed-line and mobile — then anything the offer bundles in without a price, and finally the contract document the offer points to. On this site that sorting lands on the pricing page and the terms and conditions, both public. An offer that resists the sorting — one bundled price, no rate table, no terms link — is not necessarily bad, but it is asking you to buy without the documents that make comparison possible.

Fitting the number into an office setup

Most offices add an inbound number as the public face while keeping whatever internal phones they run: customers dial the published number, and the answering point receives the calls. Whether one number with keypress routing or several numbers per department suits better is a published-facts comparison — the add-on prices and plan tables make it concrete. Related reading: the office phone numbers overview, new business phone system, or multiple phone numbers for business.

Provider comparison questions

Who is the best office phone number provider?

No honest ranking exists — including from this site. Compare providers on written plan fees and rates, the published answering arrangement, the add-ons and the terms.

Is an inbound number enough without a phone system?

The published products cover the public contact point: number, caller cost, answering point and the three add-ons. Internal telephony is separate — if the office needs extensions and transfers, that is a system purchase from an equipment provider.

What do the call-handling add-ons cost?

Published: Call Tracking Numbers $5 per month, IVR Keypress Menu $35 per month, Postcode Prompter $250 per month — each described on the pricing page.

How do I compare prices without getting fooled?

Insist on the same four documents from every provider: the plan table, the call rates, the add-on list and the terms. Offers that avoid one of them are telling you where the cost hides.