Compare Office Phone Numbers

There are three published categories to compare — a 1300 number, an 1800 number, and a Phoneword on either base. The honest comparison runs on four axes the published pages actually support: who pays for the call, what the plan costs, what the word costs if you want one, and the contract terms attached to each. Anything else — call volumes, conversion effects, brand outcomes — is not published and is left out here.

Caller cost: a 1300 number is shared-cost; an 1800 number is free for callers in the stated Australian 1800-number context, with the business paying call charges.
Plan fees: published 1300 and 1800 plans run across $10, $15, $39, $79 and $99 per month, all ex GST, with fixed-line and mobile call rates tabled on the pricing page.
Word licence: a Phoneword starts from $40 per month, with availability and desirability affecting the price of the specific word.
Contract terms: standard 1300 and 1800 plans are month-to-month with no lock-in; premium numbers carry a 12-month rolling contract and a $50 setup, subject to number selection and availability.

1300 or 1800 — who pays for the call

This is the first fork. On a 1300 number the cost is shared — callers may pay a local call rate while the business pays the per-minute rates on its plan. On an 1800 number callers pay nothing and the business carries the call charges. The published call rates differ between fixed-line and mobile callers, so the right comparison is not the monthly fee alone but the rate table for the callers you actually receive.

With or without a word

A plain available number sits at the plan price. A Phoneword adds a licence for the word itself, starting from $40 per month, priced on how desirable and how available the word is. There is no flat price list — the exact number and price are confirmed before connection — so the comparison for words is between the published starting point and whatever a specific search returns. Find a Number searches available 1300 and 1800 words.

Plans and terms compared

Across both 1300 and 1800, the published tiers are $10, $15, $39, $79 and $99 per month, with inclusions such as Cap39's 250 fixed-line plus 100 mobile minutes stated on the pricing page. Standard plans are month-to-month with no lock-in. Premium numbers — Phonewords from $40 per month — carry a 12-month rolling contract and a $50 setup, subject to number selection and availability. That contract difference belongs in the comparison, because it changes what a word commitment means for an office.

How to run the comparison for your office

Three steps. First, decide the caller-cost position — shared-cost 1300 or toll-free 1800. Second, read the current plan tables on the pricing page rather than relying on a saved advertisement, since rates and inclusions are maintained there. Third, if a word matters, search it and let the confirmed price come back before deciding. The team on 1300 327 934 can walk through a specific comparison.

For the category overview, see office phone numbers. Related reading: office phone numbers pricing and 1300 number rates.

Comparison questions

Which option is cheapest?

The published floors are a $10 per month plan for a plain number and $40 per month for a word, plus the plan beneath it. The real answer depends on the word and the plan — both are confirmed on the pricing and search pages.

Are the call rates the same on every plan?

No. Rates differ between plans and between fixed-line and mobile callers, billed per minute on a per-second basis. The pricing page holds the current tables.

Is there a lock-in?

Standard 1300 and 1800 plans are month-to-month with no lock-in. Premium numbers such as Phonewords run on a 12-month rolling contract with a $50 setup.

Can I compare a 13 number here too?

This page covers the 1300, 1800 and Phoneword categories that the published pages document. It does not establish 13-number call costs or terms, so those are left out rather than estimated.