Virtual Phone Numbers for Business

For a business, a "virtual" phone number is best understood as a published contact layer: the number customers dial is separate from the phone that answers it. With 1300 Easy Dial, that layer is a 1300 number, 1800 number or Phoneword — public plans start at $10 per month, Phoneword pricing starts from $40 per month, and the signup flow asks for the existing number the service will connect your calls to. That is the published mechanics of the arrangement: one business number in front, your nominated answering point behind it.

What this site's published material does not cover is just as important for a business comparing options: there is no virtual-mobile, SMS-number, temporary-number or free-number service in the published range. Those variants of the idea exist in the market, but nothing here establishes them, so a business decision should rest on what is published.

One published number, answered on your line

The practical value for a business is a single, stable public number. It appears on the website, signage, vehicles and advertising, while the calls it attracts land on the answering point nominated at signup — the line or phone the business already runs. If the business later changes how it answers calls, the published number itself does not have to change; the connection is a configured detail of the service rather than something printed on the ute.

What the published material does not establish is multi-site routing, device behaviour or app features beyond that connection step, so treat the signup flow's answering-point question as the boundary of what is confirmed, and raise anything more elaborate with the team on 1300 327 934 before assuming it.

The caller-cost choice inside the label

1300 number: a shared-cost business number — the mainstream choice for an inbound business line.
1800 number: free for customers to call in the stated Australian 1800-number context, with the business paying the call charges — the choice when removing caller friction matters most.
Phoneword: the number spells a word on the keypad, which suits businesses whose number needs to be remembered from a radio ad or a sign.

Published plans for 1300 and 1800 run at $10, $15, $39, $79 and $99 per month, each with its own call-rate table on the pricing page. Prices are in Australian dollars and include GST.

Optional services businesses add

Three add-ons are listed with the plans: Call Tracking Numbers ($5 per month) to see which ads and campaigns drive your calls, an IVR Keypress Menu ($35 per month) that routes callers by keypress, and a Postcode Prompter ($250 per month) that routes callers by the postcode they dial in from. They are optional extras at their published prices, not automatic plan inclusions.

Getting started

Search available 1300/1800 Phonewords if a word-based number appeals — availability is not guaranteed for a specific word — or compare the plan tables first if cost is the driver. Either way, have your answering point ready: the signup flow asks for the number the service will connect to.

Virtual business number questions

Is a virtual phone number the same as a 1300 number?

Not as a term. The published products here are 1300 numbers, 1800 numbers and Phonewords — inbound business numbers connected to an answering point you nominate at signup. The word "virtual" describes the separation between published number and answering phone, which is how these products work.

Can our team share one virtual business number?

The published number is one inbound contact point, and the signup flow asks where it connects. Team-level answering arrangements beyond that connection step are not described in the published material, so confirm specifics with the team before relying on them.

Can I get a virtual mobile number or SMS number for the business?

Not from these pages. Virtual-mobile and SMS-number services are not part of the published product range, so this site cannot answer for them.

What will it cost per month?

Published 1300 and 1800 plans start at $10 per month with tiers to $99, each paired with a call-rate table on the pricing page. Phoneword pricing starts from $40 per month, with availability and desirability affecting each word's price.