Get a Business Number
A pre-flight briefing for getting a business number — the facts to know before you start, from the published record, so the process holds no surprises.
Getting a business number is simple on this record — but simple is not the same as surprise-free, so this page is the pre-flight briefing: the facts worth knowing before you search, choose or apply. Each comes from the published record; each prevents a specific kind of misunderstanding later.
The briefing
- There are three products, not dozens: a 1300 (shared cost), an 1800 (free for callers in the stated Australian context), and Phonewords (words on either base, from $40 per month). Geographic, mobile and personal numbers are not published products.
- Prices are published: plan rows at $10, $15, $39, $79 and $99 per month with per-row call rates on the pricing page. No total bill is published anywhere — that depends on call patterns.
- The search is free and reserves nothing: Find a Number lists available word numbers as a snapshot. Availability settles at confirmation.
- The signup flow records three fields: the number, the plan, and the answer point the service will connect to. Have all three ready.
- One confirmation settles everything: the team confirms the exact number and price before connection. No activation timeframe is published.
- Terms govern the relationship: service, billing, cancellation and holding sit in the terms and conditions — the document to read before applying, not after.
After the briefing
The process itself is short: search or arrange, decide the plan, apply, confirm. Everything else on the record — the add-on shelf (Call Tracking Numbers $5/month, IVR Keypress Menu $35/month, Postcode Prompter $250/month), the word option, the state-neutral design — attaches to that spine without changing it.
Related reading: obtaining a phone number, get a phone number, or the 1300 numbers pillar.
Pre-flight questions
What is the first thing to decide?
The caller arrangement — 1300 or 1800 — because it shapes the search base and the caller's cost. The comparison page works it through.
What will I be asked at signup?
Three fields: the number, the plan row, and the answer point the service will connect to.
Are there hidden steps?
None published. The record's steps are search or arrange, plan, apply, confirm — and the confirmation is where availability and price settle.
What is the one document to read first?
The terms and conditions — it governs everything the signup starts.
Briefed before you start
Know these facts before getting a business number
Six facts, no surprises.