Obtain A Phone Number
How to obtain a business phone number in Australia: pick a 1300, 1800 or Phoneword, confirm availability and connect it to a published plan from $10 per month.
To obtain a business phone number here, the path is: choose the type of number, confirm the one you want is available, and connect it to a published plan — 1300 and 1800 plans start at $10 per month. The sign-up flow then asks for the number the service will connect to, which is the one detail you need to have ready. This page sets out each step and what changes depending on the type you obtain.
The path from search to service
- Choose the type: 1300 (shared cost — callers pay a local call rate), 1800 (free for callers in the stated Australian 1800-number context, business pays call charges) or a Phoneword, which spells a word on a 13, 1300 or 1800 number.
- Confirm availability: search Find a Number for available 1300/1800 Phonewords. Availability is not guaranteed for a specific word or pattern.
- Choose the plan: published 1300 and 1800 plans are $10, $15, $39, $79 and $99 per month, ex GST, month-to-month with no lock-in.
- Provide the connection detail: sign-up asks for the number the service will connect to.
What changes with each type
A standard numeric 1300 or 1800 number is the simplest to obtain: availability is broader than for words, and the plan fee is the whole cost. An Phoneword adds a licence layer — pricing starts from $40 per month, with the desirability and availability of the word affecting the price, and the exact figure is confirmed for the specific number before you connect. The trade is between a number anyone can dial and a number that presents as a word.
The plan choice matters more than the number choice for running costs. The tables split call rates and included minutes into fixed line and mobile because mobile rates are higher on every published plan, so the right plan depends on where your callers are calling from rather than on the number itself.
What obtaining a number does not include
No activation timeframe is published on this page. No free number is offered — the published products are paid plans starting at $10 per month. And obtaining a number carries no promise about call volume: the number is infrastructure, and how often it rings depends on your marketing.
Obtaining a number: questions
Can I obtain a number without choosing a plan first?
The number and the plan are obtained together — a number connects to one of the published plans, which start at $10 per month for 1300 and 1800. Search first so you know which number you are obtaining, then pick the plan that matches your call profile.
What if the number I want is not available?
Search alternatives on Find a Number — the search shows what can be checked right now. Nothing on the site reserves a number, so if a word matters to your branding, confirm and connect rather than assuming it will wait.
What details do I need to complete sign-up?
Your business details, the number you are connecting, and the number the service will answer on — the sign-up flow asks for that connection point directly.
Which page covers the buying decision in full?
The buy a phone number guide covers the decision end to end. The do I need a phone number page is the earlier question of whether you need one at all, and buy 1300 number focuses on the 1300 purchase specifically.
Obtain your number
Find the number first
Search available 1300/1800 Phonewords, or review the plans any number connects to.