Custom Local Phone Number Setup
Setup in the published steps — word or standard, plan, answer point, confirmation — with the honest note that no activation timeframe, including the old "2–3.
Custom number setup has published steps and an unpublished clock. The steps: choose the word or standard number, choose the plan row, apply with your answer point, and confirm with the team. The clock: no activation timeframe is published anywhere on this record — older marketing claimed "2–3 business days", and this page will not repeat that claim. What each step involves is below.
Step 1 — the word or the standard number
Words (up to six letters on a 1300 or 1800 base, from $40 per month with availability and desirability affecting the word) are searchable on Find a Number by word or last six digits. Standard numeric numbers are arranged with the team. The search is a snapshot — nothing is reserved by it.
Step 2 — the plan row
Published rows run $10, $15, $39, $79 and $99 per month with per-row call rates on the pricing page. "Local" here means state-neutral with no area code — the same number serves callers wherever they dial from; geographic area-code numbers are not published products.
Step 3 — apply with your answer point
The signup flow records the number, the plan and the number the service will connect to. Calls then arrive at that recorded answer point. Have all three settled before this step — the custom local phone number pillar explains the choices.
Step 4 — confirmation
The team confirms the exact number and price before connection — the step where availability settles. After confirmation, the record simply does not publish a duration; the team can tell you what applies when you apply. Terms sit in the terms and conditions.
Related reading: the custom number guide, custom numbers for small business, or custom phone numbers in Australia.
Setup questions
How long does setup take?
No activation timeframe is published — including the "2–3 business days" figure that older pages used. The team confirms connection specifics during the application.
What do I need ready before setup?
Three things: the number (searched or arranged), the plan row, and the answer point the service will connect to.
Does setup include call recording or announcements?
Those features are not reconciled as included on this record. The published add-ons are Call Tracking Numbers, IVR Keypress Menu and Postcode Prompter, at published purposes.
When can I start publishing the number?
After confirmation. The exact number and price are confirmed by the team before connection — publishing before that is not advised on this record.
Setup without the countdown
Custom number setup, step by published step
What setup involves — and the timeframe it omits.