Create a Phone Number for Your Business
Creating a business phone number means choosing 1300, 1800 or a Phoneword, checking availability and nominating an answering point at signup. Here is the flow.
Creating a phone number for your business with 1300 Easy Dial comes down to four steps: choose the number type, check availability, compare plans and nominate the answering point at signup. The published products are 1300 numbers (shared cost, plans from $10 per month), 1800 numbers (free for callers in the stated Australian 1800-number context; the business pays call charges) and Phonewords (a 13, 1300 or 1800 number spelling a word on the keypad, from $40 per month).
Step 1 — choose the number type
- 1300: a shared-cost business number, if callers contributing to the call cost is acceptable.
- 1800: caller-free in the stated Australian 1800-number context, if you want the business to absorb the call charges.
- Phoneword: if the number should spell a brand word. Availability and desirability affect the price.
Step 2 — check availability
Use Find a Number to search available 1300/1800 Phonewords. It lists what is available to search — it does not guarantee that a particular word or number is still free by the time you sign up, and it does not promise a price for a specific word.
Step 3 — compare plans
Plan fees and per-minute call-rate tables are published on the pricing page. The published 1300 and 1800 plans start at $10 per month; Phonewords start from $40 per month. Compare the call rates as well as the monthly fee, because they differ between plans.
Step 4 — nominate your answering point
The signup flow asks for the number the service will connect to — the answering point your calls reach. Have that ready before you start. Service obligations, billing and cancellation are governed by the current terms and conditions, which are worth reading before you commit.
If you are still deciding what the number should be, the create a business number pillar and create a business phone number page go into the selection questions in more depth.
Creating a phone number — questions
How long does it take to activate?
No activation timeframe is published on this page, because no durable guarantee is available. Ask the team on 1300 327 934 for current timing if you are working to a launch date.
Can I create a custom word number?
You can search for Phonewords on Find a Number. A Phoneword uses a 13, 1300 or 1800 number to spell a word on the telephone keypad, from $40 per month with availability and desirability affecting the price.
Do I need new hardware to create a number?
The published signup flow only asks for the number the service will connect to. It does not establish device or hardware requirements, so check the current pages or contact the team about your setup.
What does it cost to create a business phone number?
Published 1300 and 1800 plans start at $10 per month and Phonewords from $40 per month. Call rates differ per plan and are listed on the pricing page.
Can I change the answering point later?
This page does not publish a procedure for changing the connection after signup. Contact the team to confirm what is possible for your service.
Related reading: set up a phone number, get a phone number for business or the 1300 numbers hub.
Create your number
Create a number for your business
Search available 1300 and 1800 Phonewords, or compare the published plans first.