Connecting Your Business — What Connection Means Here

"Connect your business" sounds like infrastructure, but on this site the connection is one decision: which phone receives the calls. The published flow asks for the number the service will connect to — the answering point — and everything else about the arrangement is chosen before it: the number, the plan, the caller cost.

What the connection consists of

The published number: a 1300, 1800 or Phoneword number chosen from the available listing — the contact point customers dial.
The answering point: the connection number you provide at sign-up — where the calls land, on whatever phones your business already runs.
The plan: from $10 per month for 1300 and 1800 plans, each with its own call-rate table on the pricing page; a word adds a component from $40 per month.
The terms: the terms and conditions govern what the connection commits you to.

Why the connection is one decision, not a project

Because the published number is separate from the answering arrangement, connecting does not touch your existing phones, lines or hardware — no installer, no cabling, no downtime story to manage. The published pages establish the answering-point step and stop there; they do not describe technical integration, and neither does this page. For most businesses the connection decision is "which phone, which person, which hours" — a business decision, not a technical one.

Connecting more than one number

The connection model is per-number: each 1300 or 1800 number you choose gets its own answering point at sign-up and its own plan. Businesses that connect a second number — a campaign line, a support line — simply run the same published flow again with a different answering point, which is how the published Call Tracking Numbers add-on ($5 per month) becomes useful: it is published to show which ads and campaigns drive your calls. Nothing on the published pages describes a bulk-connection process, so treat multi-number setups as the same flow, repeated deliberately.

What connection does not include

Three boundaries. No activation timeframe is published, so no schedule appears here — ask the team on 1300 327 934 (standard business hours, AEST). No hardware: nothing arrives, because nothing is sold. And no migration: connecting a new number is this page's subject; bringing an old number into the arrangement is a separate conversation the published pages do not describe.

Related reading: business calls for what happens after the call arrives, or getting a new phone number.

Connection questions

What does "connecting" actually involve?

Choosing the number, choosing the plan, and providing the answering point at sign-up — the number the service will connect to. The published flow asks for exactly that.

Will connecting disrupt my current phones?

The published pages establish only the answering-point step; they describe no changes to existing services. If your setup is unusual, confirm it with the team before signing up.

Can the answering point change later?

The published pages describe the answering point as a sign-up decision; they do not publish a change process, so this page will not invent one. Ask the team about updating it.

How long does connecting take?

No activation timeframe is published. Ask the team on 1300 327 934 for current timing rather than relying on an estimate.