Buy Business Phone Number FAQ
Answers about buying a business phone number — the products, published costs, contracts, word availability and timing, with declines stated plainly.
Before buying a business phone number, a handful of questions decide the purchase: what you can buy, what it costs, whether there is a contract and how long it takes. The answers below come from the published record, and where the record does not establish an answer, that is said plainly rather than smoothed over. The buy a business phone number pillar holds the surrounding context.
The questions
What business numbers can I buy?
Three published products: a 1300 number, a shared-cost number where callers pay a local call rate; an 1800 number, free for customers to call in the stated Australian 1800-number context; and Phonewords — 13, 1300 or 1800 numbers that spell a word on the telephone keypad. Mobile, SMS, geographic and personal-use numbers are not published products here.
How much does a business phone number cost?
Published 1300 and 1800 plans run $10, $15, $39, $79 and $99 per month, with each tier's call rates and included minutes listed on the pricing page. Phonewords start from $40 per month, with availability and desirability affecting the price of a specific word. All pricing is ex GST.
Am I locked into a contract?
It depends on the product, and both positions are published. Standard 1300 and 1800 plans are month-to-month with no lock-in, while premium numbers — Phonewords from $40 per month — carry their own contract terms. The pricing page states both exactly.
Can I get the exact word I want?
You can check it: Find a Number searches available 1300 and 1800 Phonewords by word or last six digits. The results are a snapshot of current listings, not a reservation, and no specific word is promised to be available or available at a particular price. The exact number and price are confirmed with you before connection.
How long does activation take?
No activation timeframe is published, so this page does not state one. The signup flow records the number, the plan and the answer point calls connect to, and Phoneword orders are confirmed for exact number and price before connection. Anything more specific about timing is a question for the team.
What the record does not cover
Two common pre-purchase questions have no published answer here. Transferring an existing number — porting — is not confirmed in the current record, so this page makes no promise about it; raise it directly with the team before deciding. And feature inclusions beyond the published plan tables are not reconciled on this page. The pricing page and the terms and conditions are the governing sources for what is included and how the service runs.
For the products behind these answers, see Buy Business Phone Number Options and Buy Business Phone Number Types. The own-versus-rent trade-off is compared on Buy vs Rent Business Phone Number.
Answers before purchase
The pre-buy questions, answered
Check a word, compare plans or read the site-wide FAQ.