Your Business Phone Number Options

The business phone number options on this site are smaller than they look. Every option is a cell in one grid: three number types — 1300, 1800 and Phonewords — crossed with five plan tiers, plus a single yes-or-no word question. Reading the grid in that order turns "what are my options?" into two small decisions and one lookup.

Axis 1: the number type

The type fixes the caller arrangement. A 1300 number is presented as a shared-cost business number — callers pay a rate, the business pays the remainder. An 1800 number is free for customers to call in the stated Australian 1800-number context, with the business paying call charges. The word option is not a third network: a Phoneword is either of those bases spelling up to six letters, priced from $40 per month with availability and desirability affecting the word. Type and word are separable decisions, which halves the grid again.

Axis 2: the plan tier

Published 1300 and 1800 plans run $10, $15, $39, $79 and $99 per month, each tier with its own call-rate table. The tier decision is a volume decision: on 1300 the shared cost scales with calls, and on 1800 the whole call bill lands on the business, so the rate table — not the monthly fee — is the column that decides. The current tables are on the pricing page, and this page does not calculate cells of the grid for you.

The word question

Separately from type and tier: does the number need to say something? A plain tail carries no word premium and suits numbers that live in contact fields. A word earns its premium where the number is spoken, printed and repeated — the sayability trade the premium from $40 per month buys. The word also has an availability constraint the other axes do not: it must exist in the Find a Number listing and be confirmed with the team before anything is committed.

Reading your cell

Caller cost first: 1300 or 1800 — the published difference between them.
Volume second: the plan tier that matches honest call expectations.
Identity last: plain or word — a judgement only the marketing plan can make.
Availability always: whichever cell you land on, the specific number is confirmed before commitment.

Two worked cells of the grid

Two real cells show how the reading works. Cell one: 1300 × entry tier × plain — the new-business default, $10 per month, shared caller cost, no word premium; the cell most businesses start in. Cell two: 1800 × mid tier × word — the support-line cell, caller-free in the Australian context, a plan tier sized for volume, and a word that says the service. Same grid, different businesses. Neither cell required anything beyond the published facts to identify — which is the point of reading options as a grid rather than as a page of sales angles.

Options questions

Which cell suits a new business with few calls?

The entry plan on either base — $10 per month — with a plain tail. The published ladder lets volume upgrades happen when the call count justifies them, and the word question can wait for advertising plans.

Does the word premium change the plan options?

No — the word sits on top of whichever tier carries the number. The two decisions are priced separately on the pricing page.

Can I move cells later?

Changing tiers or adding a word later are service questions governed by the terms and conditions and current pricing. This page does not summarise change processes — ask the team.

Is there an option the grid leaves out?

The published options are the three types, five tiers and the word question, plus three named add-ons at $5, $35 and $250 per month. Feature bundles beyond that set are not established here.