Buy Business Phone Number Benefits

A business phone number gives customers one published number to call, and the checkable benefits are its published properties: who pays for the call, what the plans cost, what the contract terms are and which add-ons exist. This page lists those properties for 1300 numbers, 1800 numbers and Phonewords as the record states them. Properties that cannot be verified against the record — more calls, better recall, higher sales — are not claimed here. The buy a business phone number pillar carries the full context.

The factual properties, listed

One published number: customers call a single business number, and calls arrive at the answer point you record at signup — the flow asks for the number the service will connect to.
A caller-cost structure: a 1300 number shares the call cost — callers pay a local call rate, the business pays the per-minute rates. An 1800 number is free for customers to call in the stated Australian 1800-number context, with the business paying the call charges.
Published plan tiers: 1300 and 1800 plans run $10, $15, $39, $79 and $99 per month, month-to-month with no lock-in. All pricing is ex GST.
A word option: a Phoneword uses a 13, 1300 or 1800 number to spell a word on the telephone keypad, from $40 per month, with premium contract terms published on the pricing page.
Published add-ons: Call Tracking Numbers ($5 per month), IVR Keypress Menu ($35 per month) and Postcode Prompter ($250 per month).
A search tool: Find a Number lists available 1300 and 1800 Phonewords so you can check a word before buying.

What the caller-cost structure means in practice

The two numeric options behave differently on cost, and that difference is a property you can plan around. On the 1300 side, the caller pays a local call rate and the business pays the per-minute rates, so the cost of each call is shared. On the 1800 side, the caller pays nothing in the stated Australian context and the business carries the call charges. The published plan table on the pricing page sets out the per-minute rates and included minutes for each tier — for example, Cap39 includes 250 Fixed Line minutes plus 100 Mobile minutes per month, and with Cap plans the monthly fee is the only charge until the included value is used.

What the published add-ons do

Three add-ons are listed on the pricing page, each with a stated purpose. Call Tracking Numbers, at $5 per month, show which ads and campaigns drive calls. The IVR Keypress Menu, at $35 per month, is an auto-attendant that routes callers by keypress. The Postcode Prompter, at $250 per month, routes callers by the postcode they dial in from. They can be added during sign-up or changed later from the online console.

What a business number does not establish

It is worth being precise about the limits. This page does not claim that a 1300, 1800 or Phoneword number increases calls, improves recall or lifts sales — those outcomes depend on factors outside the product record, and no guarantee of them is made. Feature inclusions beyond the published plan tables, such as call recording or voicemail-to-email, are not reconciled on this page either; the pricing page and the terms and conditions govern what is included.

Benefit questions

Will a 1300 or 1800 number get me more calls?

That is not established by the product record, and this page does not claim it. What is factual is the caller-cost structure — 1800 removes the caller's charge in the stated Australian context, and 1300 shares the cost at a local call rate for the caller.

What do the plans include at the lower tiers?

The published Prepaid and Light plans include $5 call credit, with the Prepaid tier prepaid only. Higher tiers include larger minute allowances — the pricing page lists each plan's monthly fee, call rates and inclusions exactly as published.

Are the add-ons required?

No. Call Tracking Numbers, the IVR Keypress Menu and the Postcode Prompter are optional add-ons with published monthly prices of $5, $35 and $250 respectively. They can be added during sign-up or changed later from the online console.

Is there a long-term commitment?

Standard 1300 and 1800 plans are month-to-month with no lock-in. Premium numbers — Phonewords from $40 per month — carry their own contract terms rather than the standard arrangement; the pricing page sets them out exactly.

For the range of products these properties belong to, see Buy Business Phone Number Options and Buy Business Phone Number Types. The purchase steps are on Buy Business Phone Number Setup.