Buy 1800 Phone Number Guide

This guide walks through buying an 1800 number in the order the published record supports: understand what an 1800 number costs callers, search availability, compare the published plans, then connect the number to your answer point at sign-up. Done in that order, each step feeds the next — availability first, budget second, connection last.

Step 1: Understand what an 1800 number is

An 1800 number is a toll-free business number: callers can call free in the stated Australian 1800-number context, and the business pays the call charges on its plan. That is the trade-off to understand before buying — you are choosing to absorb the caller cost, which is why 1800 numbers are commonly used for service and support lines where you want customers to ring without thinking about the charge. By contrast, a 1300 number is shared-cost: callers pay a local call rate and the business pays the rest.

Step 2: Search availability

Use Find a Number to search available 1300/1800 Phonewords. A numeric 1800 is the standard option; a word that spells out on the keypad is a Phoneword, priced on the desirability and availability of the word, starting from $40 per month. Neither a specific number nor a price is guaranteed by the search — the exact number and price are confirmed with you before anything is connected, so do not print or advertise a number before that confirmation.

Step 3: Compare the published plans

Published 1800 plans are $10, $15, $39, $79 and $99 per month, ex GST, month-to-month with no lock-in on standard plans. The tiers differ in call credit, included value and per-minute rates, and rates also differ by whether the caller is on a fixed line or a mobile. The pricing page is the source of record for the full fee and rate tables — this guide does not reproduce every rate or calculate an expected bill.

Step 4: Connect the number

At sign-up, the flow asks for the number the service will connect to — the answer point that takes your calls. Provide it and the number is connected against it. If your setup is unusual or the answer point will change, contact the team before signing up.

Step 5: Check the terms

Standard 1300 and 1800 plans are month-to-month with no lock-in; premium numbers carry different terms. Review the current terms and conditions before purchase, and the FAQ page for the questions buyers ask most.

Related reading: the number options page compares numeric 1800s with Phonewords in detail, plan matching helps you choose a tier, and the pricing page breakdown quotes the current tables. The buy an 1800 phone number pillar is the parent topic.

Guide questions

What is the first step in buying an 1800 number?

Search availability. A specific number is never guaranteed, so confirm what you can actually get before budgeting, printing or advertising. Start at Find a Number.

How much does an 1800 number cost per month?

Published plans run $10 to $99 per month ex GST, month-to-month with no lock-in on standard plans. Call rates depend on the plan and the caller's device, and are listed on the pricing page.

Should I choose 1800 or 1300?

Decide by caller cost. An 1800 number is free for callers in the stated Australian context with the business paying; a 1300 number is shared-cost, with callers paying a local call rate. If absorbing the full caller cost matters to your customers, 1800 is the published toll-free option.

Do I need a Phoneword, or will digits do?

That is a branding choice, not a technical one. Digits run on the standard plans; a Phoneword spells a word on the keypad and is priced on desirability and availability from $40 per month. The Phonewords page explains the mechanics.

What do I need before signing up?

The confirmed number, your chosen plan tier, and the answer point — the number the service will connect to. The signup flow asks for that connection detail at sign-up.