Buy a 1800 Number Options
1800 number options for Australian businesses: a standard toll-free number on plans from $10 per month, or a Phoneword built on the 1800 prefix.
When you buy a 1800 number in Australia there are two published options: a standard numeric 1800 number placed on a monthly plan, or a Phoneword — an 1800 number that spells a word on the telephone keypad. Both are toll-free in the stated Australian 1800-number context: callers pay nothing and the business pays the call charges. This page sets out both options and what each costs from the published record.
The two options
- Standard 1800 number: a ten-digit toll-free number — the 1800 prefix plus a six-digit number — placed on one of the published monthly plans.
- 1800 Phoneword: an 1800 number chosen because its digits spell a word on the keypad. A Phoneword can use a 13, 1300 or 1800 number, so the toll-free prefix is one of the available bases.
- Plans: 1800 plans are published at $10, $15, $39, $79 and $99 per month, mirroring the 1300 plan ladder. The $39 tier has Cap39, Fixed Cap39 and Mobile Cap39 variants.
- Caller cost: an 1800 number is free for customers to call in the stated Australian 1800-number context; the business pays the per-minute rates.
- Contract terms: standard 1800 plans are month-to-month with no lock-in. Phonewords carry a 12-month rolling contract with a $50 setup, subject to number selection and availability.
- Tax: all published pricing is ex GST.
Standard number or Phoneword?
A standard numeric 1800 number is the straightforward option: you take an available number, put it on a plan, and publish it. A Phoneword takes longer to choose because you are matching a word to your business name or service, and availability of any particular word is not guaranteed. The trade-off is memorability of presentation — a word can be easier for customers to note down than ten digits — but this page makes no claim about how that affects calls or sales.
You can search available 1300/1800 Phonewords on Find a Number before deciding. The search shows what is available to check; it does not promise that a specific word will connect at a specific price, because Phoneword pricing varies with the desirability and availability of the word.
What an 1800 number costs to run
The plan fee starts at $10 per month for the Prepaid tier, which includes $5 call credit. Light is $15 with the same $5 credit. Cap39 at $39 includes 250 fixed line minutes plus 100 mobile minutes, and Cap79 at $79 includes 750 plus 300. High Volume at $99 includes $99 call credit. Call rates are per minute, billed per second, and the current tables for every 1800 plan are on the pricing page.
Because callers pay nothing in the Australian 1800 context, the per-minute rates on those tables are what the business pays. Exact rates for fixed line and mobile callers are listed per plan on the pricing page rather than restated here.
What this page does not cover
This page does not state how callers on particular devices or from overseas are charged — the published record here covers the Australian 1800-number context only. It also does not promise availability of any specific number and does not compare providers.
1800 options: questions
What do callers pay on an 1800 number?
Nothing, in the stated Australian 1800-number context. The call charges are the business's, at the plan's per-minute rates published on the pricing page.
Which plans can a 1800 number sit on?
The published 1800 plans at $10, $15, $39, $79 and $99 per month — the same monthly fees as the 1300 ladder, with the same included minutes on Cap tiers. All standard 1800 plans are month-to-month with no lock-in.
Can an 1800 number spell a word?
Yes. A Phoneword can use a 13, 1300 or 1800 number, so words can be built on the toll-free prefix. The licence starts from $40 per month, priced on the word's desirability and availability. Search 1800 phone words to see the option in more detail.
How do I check whether a number is available?
Use Find a Number to search available 1300/1800 Phonewords. Availability is not guaranteed for any specific number, so confirm before building it into your marketing. The buy a 1800 phone number guide covers the decision in full.
1800 options
Choose your 1800 number
Search available 1800 Phonewords or review the published 1800 plans before you decide.