Business Phone For Small Business
Compare 1300 numbers, 1800 numbers and Phonewords for a small business, with caller cost, published plan prices and how to search availability.
A business phone number for a small business is one published contact point customers dial to reach you. 1300 Easy Dial offers three categories for Australian businesses: 1300 numbers, 1800 numbers and Phonewords. Public 1300 and 1800 plans start at $10 per month, and Phoneword pricing starts from $40 per month.
The practical comparison comes down to three questions:
- Who pays for the call? A 1300 number is presented as a shared-cost business number. An 1800 number is free for customers to call in the stated Australian 1800-number context, and the business pays the call charges.
- What should the number look like? A numeric 1300 or 1800 number is dialled as digits. A Phoneword uses a 13, 1300 or 1800 number to spell a word on a telephone keypad, such as your business name.
- What does it cost to run? Published 1300 and 1800 plans are $10, $15, $39, $79 and $99 per month, ex GST. The pricing page lists call rates and plan inclusions.
Why small businesses use a dedicated number
A dedicated inbound number keeps your public contact point separate from a personal handset. Customers dial one published number, and that number stays on your signage, quotes and website even when the team, the handsets or the premises behind it change.
What the number itself signals is also part of the decision. Many callers recognise the 1800 prefix as one they can call free, and a Phoneword can carry a word instead of a string of digits. These are presentation differences, not promises about call volume — a number on its own does not increase sales.
Choosing between 1300, 1800 and a Phoneword
If you want the call cost shared with callers, start with the 1300 number options. If removing the caller charge matters most, compare the 1800 number options. If you want the number itself to spell a word, search Phonewords first, because availability is not guaranteed for any specific word.
Find a Number searches available 1300/1800 Phonewords. It does not promise that a particular word will be available or available at a particular price; the exact price of a premium word is confirmed before you connect.
For a detailed overview of the categories, see business phone number options, or the closer comparisons in business phone number options for different number types and business phone numbers for small business.
What a small business pays
Published 1300 and 1800 plans are $10, $15, $39, $79 and $99 per month, and standard plans are month-to-month with no lock-in. Inclusions differ by plan: the Cap39 plan includes 250 fixed line minutes and 100 mobile minutes per month, while the Prepaid and Light plans include $5 call credit. All pricing is ex GST.
Phonewords are priced separately, from $40 per month, with availability and desirability affecting the price. As premium numbers they carry separate contract and setup terms, which the pricing page sets out in full. Review the current terms and conditions before purchasing.
Business phone numbers for small business: questions
How much does a business phone number cost?
Published 1300 and 1800 plans start at $10 per month and run to $99 per month. Phoneword pricing starts from $40 per month, with availability and desirability affecting the price. All pricing is ex GST, and current call rates are listed on the pricing page.
Is an 1800 number free for my customers to call?
In the stated Australian 1800-number context, an 1800 number is free for customers to call. The business pays the call charges.
Can I search for a word before I commit?
Yes. Find a Number searches available 1300/1800 Phonewords. Availability and the exact price of a specific word are not promised until they are confirmed.
Am I locked into a contract?
Standard 1300 and 1800 plans are month-to-month with no lock-in. Phonewords are premium numbers with separate contract and setup terms — see the pricing page for the current terms.
Small business numbers
Find a number that fits your business
Search available Phonewords or speak with the team about 1300 and 1800 number options for a small business.