Business Phone Number for Small Business

A small business phone number does not need to be complicated. The published range gives you two caller arrangements — 1300 shared cost or 1800 free-for-callers — on plans starting at $10 per month, with an optional word on the keypad if you want the number to say something. This page works through the three decisions that actually matter.

Decision 1 — who pays for the call

On a 1300 number the caller pays a local call cost and the business pays the remainder. On an 1800 number callers pay nothing in the stated Australian 1800-number context and the business carries the call charges. Both run $10, $15, $39, $79 and $99 per month on the published plans, each with its own call-rate table. If callers contacting you is a cost-sensitive experience you want to remove, 1800 is the arrangement; if a shared cost suits, 1300.

Decision 2 — a plain number or a word

A Phoneword spells a word on the keypad — up to six letters on a 1300 or 1800 base, four on 13. Word pricing starts from $40 per month, with availability and desirability affecting the specific word, and the team confirms the exact number and price before connection. A standard number does the same job without the word price. Search candidates on Find a Number before deciding.

Decision 3 — which plan row

The fee is not the whole cost. Each published plan pairs its monthly fee with different fixed-line and mobile per-minute rates and, on Cap plans, included minute allowances that apply before per-minute rates kick in. Compare the rows on the pricing page against how your callers actually call. The three listed add-ons — Call Tracking Numbers ($5/month), IVR Keypress Menu ($35/month) and Postcode Prompter ($250/month) — are optional extras, not requirements.

What a small business should not expect

Stated plainly: no page here promises more calls, sales or savings from a number, and none publishes activation timeframes — connection is confirmed with the team when you apply. Geographic area-code, mobile and personal numbers are not published products. Billing and cancellation obligations sit in the terms and conditions.

Related reading: 1800 numbers for small business, 1300 for business, or small business phone number specifics.

Small business number questions

What is the minimum a small business pays?

The published minimum is the $10 per month Prepaid plan, which lists $5 call credit and its own fixed-line and mobile rates. Call volume and devices complete the cost.

Should a small business choose 1300 or 1800?

It depends on who should carry the call cost: shared cost with callers on 1300, or free-for-callers with the business paying on 1800. Both start at $10 per month.

Is a Phoneword worth it for a small business?

This page does not make recall or sales claims. What is published: a word starts from $40 per month, availability and desirability affect the price, and the search shows what is currently listed.

Can I start on one plan and change later?

The pricing page describes plans you can change during sign-up or later from the online console for add-ons. Contract and cancellation terms are governed by the terms and conditions — check them for the current position.