Australian Phone Service for Business

The phone service 1300 Easy Dial publishes for Australian businesses has four visible parts: an inbound number (a 1300 number, 1800 number or Phoneword), a monthly plan with call rates (1300 and 1800 plans start at $10 per month), optional call-handling add-ons at listed prices, and a local team you can call or email. What it deliberately does not include is the phone line itself — the service sits in front of the answering point you nominate at signup, and your existing phone service stays your own arrangement.

The number and the plan together

The inbound number is what customers dial; the plan is what governs what you pay. Published 1300 and 1800 plans are $10, $15, $39, $79 and $99 per month, and each plan pairs its fee with a call-rate table that sets separate rates for calls originating from landlines and from mobiles. Reading the pair together matters: the plan you can afford is the fee plus the rates your callers' origins will actually trigger. Prices are in Australian dollars and include GST.

Phonewords follow the same structure with one addition — the number's own price, starting from $40 per month, with availability and desirability affecting what a specific word costs.

Caller cost by number type

1300 number: presented as a shared-cost business number.
1800 number: presented as free for customers to call in the stated Australian 1800-number context, with the business paying the call charges.
Phoneword (13, 1300 or 1800): the number spells a word on the keypad; call-cost treatment follows the prefix family it uses.

Optional call-handling add-ons

Three add-on services are listed alongside the plans: Call Tracking Numbers ($5 per month) to see which ads and campaigns drive your calls, an IVR Keypress Menu ($35 per month) that routes callers by keypress, and a Postcode Prompter ($250 per month) that routes callers by the postcode they dial in from. Each is an optional extra at its published price — being listed is not the same as being included in a plan.

Where this service stops

Two boundaries are worth stating plainly. Line rental and physical phone hardware are not part of the published products, so the "service" here is the inbound number, the plan and the add-ons — not your underlying phone connection. And no mobile-number, SMS, international or personal-use service is published on this site, so those needs cannot be answered by these pages. Where a question falls outside the published material, the honest source is the team: 1300 327 934, info@1300easydial.com.au, or the contact form during standard business hours (AEST).

Phone service questions

Is this a phone line or a phone service?

It is an inbound number service: the number, its plan and optional add-ons. The line you answer calls on remains your existing phone service — the signup flow simply asks which number the service should connect your calls to.

What does the phone service cost per month?

Published 1300 and 1800 plans are $10, $15, $39, $79 and $99 per month, each with its own call-rate table on the pricing page. Phoneword pricing starts from $40 per month. Prices are in Australian dollars and include GST.

Are call-handling features included in the plans?

The published add-ons — Call Tracking Numbers ($5/month), IVR Keypress Menu ($35/month) and Postcode Prompter ($250/month) — are listed as optional services, not automatic plan inclusions. Check the pricing page for the current list.

How do I get help with the service?

Call 1300 327 934, email info@1300easydial.com.au or use the contact page. The published FAQ lists support contact during standard business hours (AEST).