1800 Business Number Small Business

An 1800 number gives a small business one free-to-call published contact point: callers pay nothing in the stated Australian 1800-number context, and the business pays the call charges on its plan. Published 1800 plans start at $10 per month, ex GST, month-to-month with no lock-in.

There is no separate small-business product — the published plans are the same for every business size. This page covers what an 1800 number does, what it costs each side and how to get one.

What an 1800 number does

Free for callers: in the stated Australian 1800-number context the call costs the caller nothing, and the business pays the call charges for receiving it.
One published number: a single contact point for the website, signage and quotes, kept separate from personal handset numbers.
Plans from $10 per month: the published tiers, inclusions and per-minute rates are listed on the pricing page. All pricing is ex GST.
Month-to-month: standard 1800 plans have no lock-in. Premium numbers such as Phonewords carry different contract terms.

What it costs

The business pays the per-minute call charges, which differ by plan and by whether the call arrives from a fixed line or a mobile. Published 1800 plans run across the $10, $15, $39, $79 and $99 monthly tiers — read the current pricing tables rather than relying on an estimate.

If you want the number to spell a word — a business name or service — that is a Phoneword, priced from $40 per month with availability and desirability affecting the price. Search available words on Find a Number.

1800 or 1300 for a small business?

The difference is caller cost. An 1800 number is free for callers; on a 1300 number the caller pays a local call rate and the business pays the remainder. If removing the caller's cost matters most — for a service or support line, for example — an 1800 number fits. If sharing the call cost with callers suits a lower call volume, compare the 1300 numbers option instead.

How to get one

Choose the number first: Find a Number searches available 1300/1800 Phonewords, and a search result is not a reservation. Then pick a plan from the published pricing tables. Finally, connect the service — the sign-up flow asks for the number the service will connect to, so have the answering phone ready. No activation timeframe is published on this site, so none can be quoted here; confirm timing with the team on 1300 327 934.

1800 number questions for small business

What does an 1800 number cost my customers?

Nothing in the stated Australian 1800-number context — the call is free for the caller, and the business pays the call charges.

What does it cost my business?

Published 1800 plans start at $10 per month, ex GST, month-to-month with no lock-in. Per-minute rates depend on the plan; the current tables are on the pricing page.

Is there a special small-business plan?

No separate small-business plan is published. The same 1300 and 1800 plans apply to every business, from $10 per month.

Can my 1800 number spell a word?

Yes. A Phoneword can use an 1800 number and is priced from $40 per month, with availability and desirability affecting the price. Search available words on Find a Number.

Where can I read more?

Start with the 1800 business phone number page. Related pages cover the cost of an 1800 business number, the 1800 business number guide and 1800 business number FAQs.