1800 Business Number Features

The core feature of an 1800 business number is the caller experience: callers pay nothing to dial it in the stated Australian 1800-number context, and the business pays the call charges through its plan. Published 1800 plans run from $10 to $99 per month and are month-to-month with no lock-in. Beyond the plans themselves, three add-ons are published; this page covers what each one does and nothing more.

The toll-free feature

Because the caller pays nothing, an 1800 number puts the entire cost of the call on the business. That is the feature customers recognise about the 1800 range in Australia, and it is the reason the range is commonly used for service and support lines where the business wants no cost barrier on the customer's side. The trade-off is that the business carries every call charge, so the plan's per-minute rates and included value matter. The 1800 call charges page explains how those charges are structured.

Published add-ons

Call Tracking Numbers — $5 per month: see which ads and campaigns drive your calls.
IVR Keypress Menu — $35 per month: an auto-attendant menu that routes callers by keypress.
Postcode Prompter — $250 per month: route callers by the postcode they dial in from.

These are listed on the pricing page and can be added during sign-up or changed later from your online console. They are the add-ons this page can describe; it does not establish any inclusion beyond the published plans and these three services.

What the plans themselves include

Each published 1800 plan carries a monthly fee, per-minute call rates billed per second, and either included minutes or call credit depending on the tier. The tiers run $10, $15, $39, $79 and $99 per month, with the $39 tier offered in three variants that split their included minutes differently. With the Cap plans the monthly fee is the only charge until the included value is used, then the plan's per-minute rates apply — and because callers pay nothing on 1800, the plan tier decides the entire cost of every call. The full tables are on the pricing page, and the 1800 business phone number pillar page covers the product as a whole.

What is not established here

Feature lists that circulate in older marketing copy — call recording, voicemail to email, SMS handling, international call handling and similar — are not published inclusions on this page, and this page does not claim them. If a capability matters to your decision, check the current pricing page and terms, or ask the team directly on 1300 327 934 before relying on it.

1800 business number feature questions

What is the main feature of an 1800 number?

The toll-free caller experience: callers pay nothing in the stated Australian 1800-number context, and the business pays the call charges through its plan.

Can callers be routed by a menu?

The published IVR Keypress Menu add-on at $35 per month is an auto-attendant menu that routes callers by keypress. It can be added during sign-up or later from the online console.

Is there a way to see which campaigns generate calls?

The published Call Tracking Numbers add-on at $5 per month is described as showing which ads and campaigns drive your calls.

Do all plans include the add-ons?

The add-ons are separate monthly services with their own published prices, not plan inclusions. The pricing page lists each one.

Are the plans locked in?

Published standard 1800 plans are month-to-month with no lock-in. Premium numbers carry different terms, which are stated on the pricing page.