Obtaining An 1800 Number

Obtaining an 1800 number comes down to four steps: confirm the 1800 range suits your callers, find an available number, choose a plan, and complete signup with the answer point your calls should reach. An 1800 number is free for callers in the stated Australian 1800-number context — the business pays the call charges under its plan — which is why support and service lines tend to favour it. This page walks through the steps with only the published facts.

Step 1: confirm the range suits your callers

1800 and 1300 differ in one published fact: who pays for the call. On 1800, callers pay nothing in the stated Australian context and the business carries the charges. On 1300, callers pay a local call rate and the business pays the per-minute rate. If removing the caller's charge is the point — a support line, a booking line, a number published for customers who need help — 1800 fits. The difference between 1300 and 1800 numbers page compares the two in detail.

Step 2: find an available number

Find a Number searches available 1300/1800 Phonewords if you want the number to spell a word on the keypad. It does not promise that a particular word is available or what it will cost — availability and desirability affect Phoneword pricing, and the exact number and price are confirmed with you before connecting. A standard numeric 1800 number is the other path, with the plan choice in step 3.

Step 3: choose a plan

Published 1800 plans are $10, $15, $39, $79 and $99 per month. Standard plans are month-to-month with no lock-in. Call rates are per minute, billed per second, and all pricing is ex GST. The full rate tables sit on the pricing page — check the plan that matches your expected call mix before you commit.

Step 4: connect at signup

The signup flow asks for the number the service will connect to — the answer point your 1800 calls should land on. You provide that during signup, and it is recorded as part of the setup. For anything beyond that recorded answer point, confirm arrangements with the team via the contact page rather than assuming behaviour the published pages do not state.

What obtaining an 1800 number costs

On the published pricing: standard 1800 plans run from $10 per month, ex GST, month-to-month with no lock-in. If you obtain a premium number instead — a Phoneword from $40 per month — it carries a 12-month rolling contract and a $50 setup, subject to number selection and availability. Those are the boundary figures; the per-plan rates and any Phoneword price for a specific word belong to the pricing page and the number search, not to estimates.

Before you commit

Read the current terms and conditions for service, billing and cancellation terms.
Compare plan rates on the pricing page rather than relying on advertised claims.
If the number must spell a word, search it on Find a Number first.

Questions about obtaining an 1800 number

How much does an 1800 number cost per month?

Published plans are $10, $15, $39, $79 and $99 per month, ex GST, with call rates per minute billed per second. The tables are on the pricing page.

Is there a contract when I obtain an 1800 number?

Standard 1800 plans are month-to-month with no lock-in. Premium numbers such as Phonewords (from $40 per month) carry a 12-month rolling contract and a $50 setup, subject to number selection and availability.

Will callers really pay nothing?

Yes, in the stated Australian 1800-number context: callers pay nothing and the business pays the call charges under its plan. The published pages do not qualify how calls placed from outside Australia are handled, so confirm anything outside that context with the team.

Can I connect the 1800 number to my existing phone?

The signup flow asks for the number the service will connect to, and you provide your answer point at signup. This page does not establish routing behaviour beyond that recorded answer point; confirm specifics with the team.

Can I get a word instead of a plain number?

Yes — a Phoneword uses an 1800 or 1300 number to spell a word on the keypad, from $40 per month. Search available words on Find a Number; a specific word's availability and price are confirmed before connecting.