The Virtual Phone Number Service

The virtual phone number service sold here has three published components: a number you choose from the available listing, a plan that carries it, and a connection to the answering point you name. That is the service in full — a 1300, 1800 or Phoneword number that is not tied to a handset or line, published on plans from $10 per month. This page describes the service as it is actually sold, which is the most useful defence against pages that describe it as something else.

Component 1: the number

Numbers are chosen, not allocated. The Find a Number search lists what is available on the 1300 and 1800 bases, including word numbers — up to six letters, built under the published keypad mapping. A plain tail costs the plan alone; a word carries a premium from $40 per month with availability and desirability affecting the figure. Availability is confirmed per number with the team, because the listing is a snapshot.

Component 2: the plan

The published ladder runs $10, $15, $39, $79 and $99 per month, each tier with its own call-rate table. The caller arrangement comes from the base: shared cost on 1300, caller-free in the stated Australian 1800-number context on 1800. Expected call volume — not the monthly fee alone — decides the right tier, so the rate tables on the pricing page are the reading that matters.

Component 3: the connection

Signup asks for the number the service will connect to. This is the component that makes the service "virtual": the published number exists independently of the answering point, so the business can repoint, move or grow without the contact identity changing. No hardware or installation is part of the published service — the connection is a routing relationship to a line the business already has.

What the service set does not include

Virtual mobile or SMS: not part of the published product set, whatever older marketing suggested.
Outbound calling features: the service is inbound; nothing on this page establishes outbound capability.
Guaranteed outcomes: the service organises contact; no published page attaches calls or sales to it.

Related reading: virtual numbers, what a virtual number costs, or the virtual numbers for business overview.

How the service compares with the alternatives it replaces

The service substitutes for three older arrangements, each with a published reason. Against a second phone line: no line rental or hardware, because the number rides on the plan. Against call diversion from a fixed line: the published number is the identity, not a forwarding trick bolted to a place-bound line. Against a personal handset doing service: the caller cost and identity become published choices instead of carrier defaults. What it does not replace is anything requiring the excluded capabilities — virtual mobile, SMS or outbound — where the honest answer remains that this service set does not establish them.

Virtual number service questions

Is this a phone line rental?

No. It is a subscription to an inbound number on a plan, answering at the connection you name. Your existing lines stay where they are; the service publishes a number on top of them.

Can the service receive calls from anywhere in Australia?

The published numbers dial the same way nationwide. Claims about specific caller locations, devices or networks are not established on this page.

What happens to the service if I change answering points?

The published number and plan continue; the connection is the part that changes. How to update the answering point is not published on this page — ask the team on 1300 327 934.

Does the service include a contract?

The terms and conditions govern use, billing and cancellation. This page does not summarise them — read the current document before subscribing.